Klienditeenindus
1
SISUKORD
Teeninduse olemus.....................................................................................................4
4
1.2. Teeninduskanalid................................................................................................ 7
2.Klienditeenindaja isikuomadused ja teenindaja roll................................................9
2.1. Teenindaja hindamise kriteeriumid.....................................................................................................................10
2.2.Teenindaja roll.....................................................................................................................................................10
2.3. Peamised klienditeenindaja stressitekitajad........................................................................................................11
3.Hoiakud ja nende kujundamine.....................................................................
annaabi.ee 
