CHANGE YOUR THINKING CHANGE YOUR LIFE
Every successful person has experienced countless temporary set-
backs, obstacles, and even outright defeats, in the course of his or
her life. But it has been the ability to respond positively and con-
structively to these defeats and to bounce back that ultimately has
assured success. This quality of bouncing rather than breaking will
determine your success as well.
Dr. Abraham Zaleznik of the Harvard Business School did a
study some years ago on the role that disappointment plays in life.
Many people had researched and written on motivation and its rela-
tionship to success. But Zaleznik was the first person who looked at
the other side of the coin.
201
ccc_tracy_11_201-221.qxd 6/23/03 3:38 PM Page 202
annaabi.ee 
