THE PSYCHOLOGY OF COMMUNICATION
&/CC
!;<=0>;;((/*/ =(A6#3(8%"&*D?"%5%6(#5&&+/,
!1:"?32&'(@:&8A((*74 Y"$?%8A((65'(,5-,7'(*/5'(*+/'((
F
!1%#21(B%$"?"%&"&C(DA$?:3((( ( *7.-*4/'(*4.'(*U/'(*U7'((
( E!BDF((//4 ( *U.'(*64'(//+
!"#$%"&'(""%)*&&+,-.&//, @%##:$'(TY%32$((7/
)#%"&&+,0+1.&+/2 @%QY#:8C'()S1":&((**.
O
!G;=HIJ>=(K(L>IMTT((6+
!%1O$?:"&'(<12&((*5-** @%QW:??'(]Y281:$((6+-67
C%%O(P:8$%&((7/ @GHDT<=T>I((/54
C%%O($%Q":?A((7/ =#"#8*5*&*3%&&1/
!%%C1:((*,*'(/54 =#9*#A6%A(A&&+,
O
!%%C1:(K(R%STS#:((UU'(*6. @GL>I-=J_GX((,/
C%$$"P((6+'(*.6'(/56 @%%P:8-0%%1$:A'(^8"$?"&2((*U.
!%S1O'(!1:&&((*U.'(*6/ E;9%5&!*5#9*&F3#G*86&&2-
!GN;=((*.7 @NT]@>GX((/**
R
!%S1O'(D?:V:&()2A((6.'(*.7 YAP&%$"$((U7-U4
)3%4(*56&3*(57#38*9*56&&/:& =@