Letter of complaint
Dear Sir or Madam,
I am writing to you to express my annoyance at the supreme quality of service that was
promised but never delivered. I am talking about the intensive 4-wekk language course
provided by you, International Language Centre.
First things first the "highly qualified staff" had a terrible sense of time and always arrived
late. Not to mention their insufficient language level, which I found quite displeasing.
In addition to that, the provided free course materials were in reality just old and used
textbooks and the desks were just way too small to work on, and the classes had no heating,
which were quite cold in the mornings.
annaabi.ee 
