CHANGE YOUR THINKING CHANGE YOUR LIFE
You remain confi-
dent and optimistic.
■ DON’T TAKE THINGS PERSONALLY
When negative people experience problems, setbacks, or difficulties,
they interpret them differently from confident, optimistic people.
When they fail temporarily, which is inevitable, they immediately
interpret this as a personal statement about their deficiencies. If the
sales call is not successful, they say, “I must be a terrible salesper-
son. The product is no good. Customers are not interested in what
we have to sell. I’ll never succeed in this field.”
In other words, they overgeneralize and overdramatize a small
failure rather than dismissing it as a temporary setback and going
on to the next call. They interpret the experience negatively. It then
has a negative effect on their self-image: “I’m no good.” Their work
annaabi.ee 
