Letter of complaint
I am writing this letter of complaint to complain about the service you offered to me and my
family, when we stayed recently at your hotel. I already completed the Feedback Form but I
would like to add some more points.
Firstly, when we arrived, we were told that the bungalow we had booked was not available ad we
were offered instead accommodation in rooms, which we did not want. The room service was
extremely slow. On first day, I had to wait a cup of coffe for one hour. Also, there was promsed a
TV in the room, but it was out of order.
Unfortunately, we were not satisfied with the recreational facilities either. Altough there were
two tennis court, we did not get a change to play because they were booked up most of the time.
In the end, our evening entertainment conisted of sitting in the bar all night as the only choice
was an extremely noisy disco. Besides, the drinks in the bar are way too expensive.
annaabi.ee 
