The Use of the Telephone in Relation to Customer Service **Telephone skills are the most important aspect of being successful in a call center job. When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success. The phone is probably the most used tool in modern business. **Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practised. Following are the most basic ones, which should always be employed. 1. Use the four answering courtesies: · Greet the caller · State your organisation (or department) · Introduce yourself · Offer your help "Good afternoon, Accounts, Andrew Batt speaking. How may I help?" 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects on the professionalism...
Seven days It was three o'clock in the morning when the phone rang. I was still sleepy when I answered with a furious tone: ,,What is it? Do you even know what freaking time is it? It's 3 in the morning. Why aren't you sleeping?" Suddenly I heard a voice that told me: ,,Seven days!" and after that just beep beep beep. At first I thought it's just some stupid joke but I got frightened and I couldn't even get any sleep. I creeped downstairs looking after my shoulder from time to time because I had this feeling someone was watching me and when I looked after the window I saw someone standing in the dark alley. That seriously creeped me out! I suddenly remembered that creepy movie called ,,The Ring". In the film the person who watched the film got murdered in seven days and they receieved exactly the same phone call as I did. The whole week, I got barely any sleep. I had been like that ...
Dear classmates, I'm going to talk about a mobile phone invention Mobile phones have brought about a dramatic change to the communication industry. The development of mobile phones has made long-distance communication a matter of seconds. The mobile phone was invented in 1973 by Dr. Martin Cooper, a Motorola employee. On April 3, 1973, the first cell phone call was made. The caller was naturally, Dr. Cooper himself. Prior to the development of mobile phones, people used two-way radios to communicate while they were mobile. The idea behind two-way radios gave rise to the invention of mobile phones. During the 1940s, Motorola came up with the Walkie-Talkie followed by handheld two-way radios that operated on battery power. In 1947, Douglas Ring and W. Rae Young at Bell Labs introduced the idea of hexagonal cells for mobile phones. Ericsson came up with an automatic mobile phone system, which was released in Sweden in 1956. The drawback ...
For and Against Mobile Phones Mobile phones have become a essential part of people's lives. Almost everybody has a mobile phone. This essay will deal advantages and disadvantages of using mobile phones. Nowadays mobile phones have internet. It is very useful and it guarantees a quick access to the information one need. Furthermore, why mobile phones are important is that one can call help. For example when there has been an accident , one can call quickly the ambulance. Also mobile phones are very handy because one can use it almost everywhere. Whether one is in a forest or in a big city, one can call or use the internet. But mobile phones have their downsides too. Firstly, buying a good mobile phone which has internet access, GPS and other useful applications is quite expensive. Secondly, mobile phones have made people lazy. Hardly no-one goes to knock on a door to ask a friend out. Instead they call or s...
Past Tenses • Lihtminevik (Past Simple / Past Indefinite) – ära toimunud, lõpetatud tegevus • Kestev minevik (Past Progressive / Past Continuous) – minevikus pooleli olnud tegevus • Enneminevik !!! (Past Perfect) – minevik enne minevikku OLI -NUD • Kestev enneminevik (Past Perfect Progressive) – enne minevikku äsja lõppenud või toimumas olnud tegevus Created by Aari Juhanson, MA 2009 Past Simple • Ära toimunud (regulaarne) tegevus: I WORKED yesterday. S/he didn’t WORK last Monday. • Lõpetatud tegevus: I already CALLED them today. (I’m not going to call again!) Which countries did you VISIT? (You’re back …) BUT: Which countries have you VISITED so far? (You’re not back yet or you travel regularly …) • Jutustused, mineviku sündmuste kirjeldus: Once upon a time there LIVED a Garfield who HAD many friends. The first one WAS Odie, … • 2pv; ?/-...
Anneli Loo 11.klass Using mobile phones-advantages and disadvantages Essay Mobile phone is a good technology which is not lacking from our lives. The most popular widget is mobile phone, which make us easy to communicate. In spite of its advantages, there're also some disadvantages of mobile phone too. First of all, mobile phone is easy to use , communicate and handy . You can call anywhere you want and any time you want. However, it can entertains you as well. You can check internet, listen to music, texting, play games, take pictures and so on. Today's phones are called smartphones, because they contain a lot of accessories that people may need in everyday life. In contrast, mobile phone is dangerous for us. It can infect our health. For example it can damage our hearing and infect to our brain. The other disadvantage is that it is wasted of time and money, we can get unwanted calls, bad...
The mobile phone a good thing or a bad thing In reacent years mobile phone has become a most popular way of communication, but it is not perfect way. It has also advantages and disadvantages. · Firstly an advantage is that a mobile phone is easy to use. Even my grandmother who is over 70 years old has a mobile phone and she can use it. · Secondly mobile phones are comfortable to use, because you can use it when ever you want. No matter if you are in the bus or just walking in the park, you can always make a call. · Another point is that there is a big variety of mobile phones. Every person can pick just the right colour or shape that he/she wants. · Last but no least mobile phones have became quite cheap so almost every person can afford one. Mobile phones have also disadvantages. · First of all, it can be argued that email is so easy. Thats because it takes ti...
1. TELEPHONE ETIQUETTE · When answering the phone at your desk say..."Hello, this is Mr. or Ms. Smith". Do not say phrases such as... "Smith here!" or simply "Hello". · Many people think it is rude when you use call waiting to talk to someone else in the middle of the conversation you are having with them. · When using a cell phone, try to find a quiet spot to answer a call. It is considered particularly rude to leave a cell phone turned on in public places like: classrooms, libraries, movie theaters, churches, etc. 2. CLOTHES AND DRESS · Also, pay attention to how much of your body you are exposing (have uncovered) and whether it is appropriate for the situation. (Ex. shorts, sandals, a very short or very tight skirt, or low cut or too tight shirt, are really not appropriate for meetings, interviews, etc.) Wearing this type of clothing can also communicate the same negativ...
Day in my life I was waking up when i heard knocking at my door. I went to the door and postman was standing there. She was holding a package. Finally my package has been delivered. I greeted him and went looking for my ID card. I ran back to the postman. She was writing down my info while my little brother was trying to talk with me. He was yelling: ,,What is this?" I answered him: ,,It's a package, obviously." My brother started laughing and ran away. Postman asked for a signature and suddenly my phone started ringing. I gave her the signature and crabed the package. I ran downstairs but the caller hanged up already. I started calling back but the phone was busy. Suddenly I heard ringing again. I ran upstairs to pick up the phone but my sister was already speaking with the caller, so I went back downstairs. After my sister finished the call, she told me that the package was for my mother.
I Love English 5 Unit 8 Test Answers 1. Translate The phrases 1) This is Kevin. Could I speak to Tina, 5) Surf the internet please! 6) Enjoy visiting chat rooms 2) Switch off the mobile phone 7) Send an email to a friend 3) Be on the phone 8) Write in capital letters 4) Call back later 2. Write a / an or the were necessary 1) We travelled to Tallinn by – bus. 2) Tony is the tallest boy in our class. 3) We went to see a film yesterday. The film was called The Lord of the Rings 4) My father is a police officer and mother is a doctor. 5) I could play the piano when i was 6 years old. 6) Please don’t be late for – dinner 7) I’d like an apple please 8) My father liked to play – football when he was a student. 3. Write the correcto word ...
FUTURE FORMS FUTURE SIMPLE WILL + OLEVIK Kasutan, kui.. · Ennustus tulevikust, põhineb arvamusel, tundel, uskumusel. Sõnad: think, believe, expect, be sure, be afraid, probably, certainly, perhaps Nt: I think Debbie will become a great artist some day. She is afraid her son will fail his exams. · On-the-spot otsus (rääkimise ajal tehtud otsus) Nt: I will buy the blue jacket, not the yellow one. · Lubadused, hoiatused, ähvardused, palve, lootused, pakkumised Nt: I will never speak to you again! Will you give me a hand with the washing-up? · Tegevused/sündmused, mis KINDLASTI toimuvad tulevikus, me ei saa neid kontrollida Nt: Valentine's Day will fall on a Saturday this year. BE GOING TO Kasutan, kui... · plaanid tulevikuks Nt: I am going to travel around the world one day. · otsused, mis on juba LÄHITULEVIKUKS tehtud ...
Essay Wonders of the modern world Wonders are different. I am sure that today's world wonders are not the same that they were years ago. World has gone on and so the same way is with wonders. In my opinion, the most needed wonder is Internet. It has developed quite quickly. Most of young people can not live without it. Youth can communicate each other and they can also find some necessary information. There are also some elderly people who need the Internet. Usually they use it to do work, but older people also use it to communicate with other people like friends or colleague. Some elderly people may use the Internet even more than some youth. I guess that next wonder can be mobile phone. It is also very needed thing. People can call wherever they are. Mobile phone does not have any cables. There are very different phones and each people can choose mobile wh...
The effects of mobile phones on our lives Can you imagine our comfortable life without mobile phones? Wherever we go, we can see someone talking with their mobile phone. Mobile phones have become an indispensable part of our everyday life. Yet, have the changes they brought about really been for the better? To begin with, the benefits of mobile phones cannot be denied. On the one hand mobile phones are extremely useful communication tool. Mobile phones can help us wherever we need it. For example in an emergency, we may need help and mobile phone is a quick way to call for help. In addition mobile phones can be used for several tasks. For instance, if we want something to be captured we can use our mobile phones. They are equipped with a camera in consequence we can take pictures and videos and later watch them on our computer. As a result mobile phones are a way of entertainment. On the other hand mobile ph...
Internet chatrooms do not serve a useful purpose Internet takes a lot of time of our day, there are many dangers especially to young girls on the internet chatrooms. Still, in some point it is useful nowadays, there is a lot of information, news, chatting with friends. Talking on the Internet with friends is easy and fast way to communicate. In a chatroomyou can send pictures to your friends or doucments or make a video call. You can also play games and make a group conversation there. But actually it is not full of joy. In chatrooms there are sometimes older men who are trying to contact young girls. I saw a documentary about chatrooms lately and there were men who set up a date with under- aged girl, they recorded it and it was sent to police, because having more-than- friends-relationship with under- aged girl is against the law. Parents and schools should be teaching more about Internet safety nowadays to h...
TEST 8 1)Siin Kevin. Palun, kas ma saaksin Tinaga rääkida? This is Kevin. Could I speak to Tina please? 2) mobiiltelefoni välja lülitama Switch off the mobile phone 3)telefonitsi rääkima Talk over the phone 4) hiljem tagasi helistama Call back later 5) Internetis surfama Surf the Internet 6) nautima jututubades käimist Enjoy visiting chatrooms 7)Sõbrale meili saatma Send an email to a friend 8) suurte tähtedega kirjutama Write in capital letters Write a/an or the where necessary 1- We... by bus 2- Toni is THE tallest ... 3- We went to see A film... THE film was... 4- My father is A police officer and my mother is A doctor. 5- I could play THE piano when I was 6 years old. 6- Please don't be late for dinner 7- I'd like AN apple... 8- My father... play football... Write the correct word under the pictures 1. A sheet of paper 2. A can of Coke 3. A cup of coffee 4. A boul of soup 5. A piece/ ...
The invention of telephone The telephone is one of the greatest inventions in history. Early telephones were nothing like the ones we have today. Telephone is the Greek word for "far sound." Before the invention of telephone, people used fax, postal letters and birds to communicate. Alexander Graham Bell was an eminent scientist, inventor, engineer and innovator who intented the first telephone. His mother and his wife were both deaf and that was the main reason which caused his interest to hearing devices. Bell invented the telephone by accident when he was trying to invent a device that could send more than one telegram at the same time. His research on hearing and speech further led him to experiment with hearing devices which eventually culminated with the telephone in 1876. The first telephone didn't have a bell, so the caller had to tap the phone with a hammer to let the receiver know a call ...
Panic by Jeff Abbott Jeff Abbott 48 years old American novelist Austin, Texas, USA Wife & two sons Graduated to Rice University Detective & thriller Panic has been optioned for film Many awards Main Characters Evan Casher the main character Carrie Evan's girlfriend Mitchell Casher Evan's father Bricklayer leader of CIA Jargo leader of the Deeps Dezz Jargo's son, one of the Deeps Place Texas Hill Country New Orleans Miami London Plot Evan gets an emergency phone call from his mother Evan understands his life has been a lie Evan starts discovering the truth What he finds out The Deeps Ending Comments Positive Negative Too fast action changing Easy to read ...
CONDITIONALS ZERO CONDITIONAL If you don't water flowers, they die. If you have a headache, stop watching TV. If clause: Main clause: PRESENT SIMPLE PRESENT SIMPLE or IMPERATIVE With zero conditional we express a general truth or we give advice. FIRST CONDITIONAL If the weather is nice, we will go for a walk. If you don't apologize, she will never trust you again. If clause: Main clause: PRESENT SIMPLE FUTURE SIMPLE The first conditional refers to the present and future. It expresses a possible condition and its probable result in the future. SECOND CONDITIONAL Jack wants to buy a house but he can't do this because he doesn't have any money. If I had a lo t o f m o ne y, I would buy a b ig h o us e . SECOND CONDITIONAL Susan wants to phone...
Past simple vs past continuous 1.In the following sentences put the verbs in brackets in either the past simple or past continuous tense. Put any other words in the brackets in the correct place. Look at the example provided. 1.While the teacher was explaining (explain) the sum on the blackboard, the children were throwing (throw) paper aeroplanes around the classroom. 2.Eve ............................ (live) in Athens when she ............................ (meet) the man who was to become her husband. 3............................. you ............................ (not work) at Mcllroy's when they ............................ (have) that terrible fire? 4.As it ............................ (get) foggier it ............................ (become) almost impossible to steer the boat along the narrow canal. 5.I ............................ (hear) a strange noise just as I ............................ (go) ...
do a crossword do the ironing do the laundry do the washing do the washing up do your work do homework do housework do your job do badly do business do the dishes do a favour do good do harm do time - (to go to prison) do well do your best do your hair do your nails do your vorst make a dress make food make a cup of tea / coffee make a meal - breakfast / lunch / dinner make amends make arrangements make believe - (to pretend) make a choice make a comment make a decision make a difference make an effort make an enquiry make an excuse make a fool of yourself make a fortune make friends make a fuss make a journey make love make a mess make a mistake make money make a move make a noise make a payment make a phone call make a plan make a point make a profit make a promise make a remark make a sound make a speech make a suggestion make time make a visit make your bed
do a crossword do the ironing do the laundry do the washing do the washing up do your work do homework do housework do your job do badly do business do the dishes do a favour do good do harm do time - (to go to prison) do well do your best do your hair do your nails do your vorst make a dress make food make a cup of tea / coffee make a meal - breakfast / lunch / dinner make amends make arrangements make believe - (to pretend) make a choice make a comment make a decision make a difference make an effort make an enquiry make an excuse make a fool of yourself make a fortune make friends make a fuss make a journey make love make a mess make a mistake make money make a move make a noise make a payment make a phone call make a plan make a point make a profit make a promise make a remark make a sound make a speech make a suggestion make time make a visit make your bed
ADVANCES IN TECHNOLOGY 1. My new cellular phone allows me to send text messages anywhere within the country and abroad. (communications) 2. Don't forget to turn on the modem if you want to go-online. (information technology) 3. The advent of endoscopic surgery has greatly reduced the post-operative recovery time of most patiens. (medical) 4. Supermarkets of the future will make use of scanners to read the contents of your trolley and total up your bill. (electronics) 5. Factories which rely on humans working on assembly lines are becoming a thing of the past. (industrial) 6. You would be quite astounded by the number of satellites orbiting the Earth. (space) 7. Not only would a solar powered vehicle be safe, it would also make use of one of the planet's greatest natural resources. (energy) COMPUTERS 1. I'm terribly sorry I'm late but traffic congestion...
Dear social worker I am writing because of my concern about my elderly neighbor. She is a really friendly 80-year old lady but she is not able to do everyday jobs to live normal life. I have helped her to cope with everyday life but next year I will leave to other city to attend university and I think she is not able to continue without any help. Usually after school I go and visit her to ask if she needs something from shop or pharmacy. She also has problems using her mobile phone to call her friends or healthcare persons, which I also has helped her to do. Once a week I have helped her with cleaning her apartment. Sometimes when I visit her I have seen that she just needs to talk to somebody to feel happy. I have tried to help her as much as possible. I hope we can manage to find proper solutions to this problem. I wait for Your thoughts about which would be the best way to her. I look forward to Your response Best wishes Daisi Tann...
Tallinna Tehnikaülikool Raadio- ja sidetehnika instituut Projekt ainetes ,,IRT0030 Andmeside" ja ,,IRT0100 Kommunikatsioonivõrkude struktuurid ja teenused" teemal «VoIP teenus» Üliõpilane: Ruslan Karpovits Õpperühm: IATM Matrikli nr: 050829 Õppejõud: Avo Ots Tallinn 2008 Author's word This project is written to show some interesting aspects of working with VoIP (Voice over Internet Protocol) service. The project briefly describes the process of finding a solution for based VoIP proble...
Present Simple · Korduv, regulaarne tegevus: I WORK every day / each Monday / only on Wednesdays. · Üldine, tavapärane tegevus; loodusseadused / füüsika etc. reeglid: I usually DO NOT WORK in summer. She DOES NOT WORK at night. Magnet ATTRACTS iron. · !!! Spordikommentarid: ... and now he PASSES the ball ... and off he GOES towards the goal... · 1pv (+s/es Å he/she/it); ? DO(ES)+ 1pv ; - DO(ES) not + 1pv Aari Juhanson, MA 2008 Present Progressive · Hetkel toimuv, pooleliolev tegevus: S/he IS TALKing on the phone now. I AM READing an interesting book. · Ajutine, regulaarsele ja tavapärasele vastanduv tegevus (tulevikku viitav): This summer they ARE not GROWing cucumbers as usual. They'RE GROWing tomatoes instead. · !!! Halvakspanu väljendus harjumuspärase tegevuse kohta: He IS always COMPLAINing! · BE (am/is/are) + 1pv-ing Aari Juhanson, MA 2008 ...
MODULE 1 Greeting. Introducing oneself and the others. The alphabet. Spelling. The tenses. How to introduce yourself and others Formal introductions How to respond and reply to an May I introduce myself? I am John introduction Smith. How do you do. Allow me to introduce John Smith to Pleased to meet you. you. Standard introduction Nice to meet you. I'd like you to meet John Smith. Hello. I want you to meet John Smith. I'm so pleased to meet you. This is Jane Smith. I'm Jane Smith. My name's John Smith. Informal introduction Hi. John. Jane. Hello. Titles: Mr Mrs Miss Ms Ms is a modern form of address for women. It replaces the traditional forms of Mrs and Miss. Greetings Good morning/afternoon/evening...
I am describing a man called John. At this point he was talking whit his cell phone. He looks very polite because he his wearing a black suit, white shirt and pink tie what has little spots. His face is pale and quite oval. It seems like he has very busy time. He is tall and has muscular bodybuilding. He has dark and short brown hair. I can see some grey hairs too because he is not so young any more. He has thick eyebrows and roman such nose. He hasn't mustache or beard. He also looks like he is a big businessman. I can see it because he drive whit a new black BMW X5. That car is not so cheap. When he finished the call a little man came to disturb him. This little man was Takashi Takashmi, a fashion designer from Tokyo. Takashi was there because he wanted to talk about Johns new suit. John wasn't so interested in that so he told Takashi to talk whit Johns assistant. Then John decided to drink a cup of coffee and read...
Eating fast food In today's age of comfort and convenience, fast food needs no introduction. Everyone from a 2 year old toddler to a 60 year old grandpa seems to be enjoying it every time they get. And why not? It's delicious, it's filling, is really affordable, and available just any time of the day, being only a phone call away. What more can you ask for when you are living life in the fast lane? Well, plenty fast food is all good tasting, except that it is not nutritionally balanced and, therefore, unhealthy in the long run if consumed on a regular basis. Fast food is loaded with calories from refined sugar and fats .It is also very high in sodium, coming from common salt and other additives. On top of all this, fast food is deficient in dietary fiber and essential micro-nutrients like vitamins and minerals. To make matters worse, heaps of fast food are normally guzzled down with gal...
A day out to remember It was a sunny summer day. I woke up, like always, brushed my teeth and went to eat. After all that, I chill in my computer, chat with friends and just watched TV. I had a phone call, I was a little bit surprised because it was my old friend with who I didn't see a long time. she called me, to ask, whether i want to go out with her. I agree and started to dress. When I stepped out from the house, I looked around and see that day was wonderful. When I was walking by the old lady, she was smiling to me, I smiled to her too. And then she said something strange, she said < Be careful today, girl. > At first I didn't notice it, but when I walked more I started to think about this. I started to walk across the road and then everybody around started to scream, I stopped, and then realized, if I had been stepping one step more, the car would have ran me over and then may be I would ...
We can report people's words by using direct speech or direct speech reported speech. speech `I'm tired!', Helen said. Helen said (that) she was tired. The main verb of the sentence is usually past ( Tom said that... / I told her that...) and the rest of the sentence is usually past too. Sequence of tenses if the verb in the main sentence is in the past tense the other verbs are usually in one of the past tense too. Present Simple Past Simple I'm a teacher. He said (that) he was a teacher Present Progressive Past Progressive I'm having lunch with my He said (that) he was having parents. lunch with his parents. Past Simple Past Perfect He said (that) he had bought a I bought a new car. new car. Future Simple ...
Emergency situatsions in case of fire · In the case of a small fire, a fire extinguisher can be used. However, you must already know how to use one, to be effective and timely enough for it to count. Keep yours in your kitchen, near enough to get to it quick, but not too close to the fire to reach it. Check it regurally to insure it would work properly if needed. · In the event of a larger fire, announce "FIRE!" loudly to everyone and gather all the people immediately and ask them to go out of the house via the nearest safe door or window. Do not re-enter the home! · If you are inside and don't know if there is fire on the other side of a door, test the door before you open it. To do this, kneel down to stay under the smoke levels. Reach up around half way up the door, and touch the door with the back of your hand. If there's a fire o...
Test 8 1 Translate. 1 Siin Kevin. Palun, kas ma saaksin Tinaga rääkida? This is Kevin. Could I speak to Tina, please? 2 mobiiltelefoni välja lülitama switch off the mobile phone 3 telefonisi rääkima talk over phone 4 hiljem tagasi helistama call back later 5 internetis surfama surf the Internet 6 nautima jututubades käimist enjoy visiting chat rooms 7 sõbrale meili saatma send an email to a friend 8 suurte tähtedega kirjutama write in capital letters 2 Write a/an or the where neccessary. 1 We travelled to Tallin by bus. 2 Tony is the tallest boy in our class. 3 We went to see a film yesterday. The film was called The Lord of the Rings. 4 My father is a police officer and my mother is a doctor. 5 I could play the piano when I was 6 years old. 6 Please don´t be late for dinner. 7 I´d like an apple, please. 8 My father liked to play football when he was a student. 3 Write the cor...
UNIT4 Appendix1 G 1. Genius (n) at 1. geenius 2. glance (v) at 2. pilku heitma 3. glare (v) at 3. põrnitsema 4. good (adj) at 4. osav 5. good (adj) to 5. hea 6. grateful..sb..sth (adj) to, for 6. tänulik kellelegi millegi eest 7. guilty (adj) of 7. süüdi 8. guilty about 8. kahetsema H to 1. happen (v) 1. kellegiga juhtuma ...
-enterprise who develops and markets telecommunication and information technology related services, solutions and environments. EMT was founded in 1991 as an Estonian- Swedish-Finnish joint company, on April 28 EMT started its operation. In June the first EMT 450 client was able to call with a mobile phone in Estonia. EMT develops and markets telecommunication and information technology related services, solutions and environments in Estonia and increasingly for export. EMT owns and operates telecommunications networks in the domestic Estonian market. Main brands are quality and clear communication. Main products are mobile phones, laptops, internet and some other electronical machines (photo and video cameras, MP3- players and so on) EMT's mission is to create for its customers' opportunities to be successful in ...
What is levels of formality? Search on the Internet leads to such subjects as "Levels of Formality in Language", "Formality levels of communication" , "Levels of formality in writing". Proceeding from it, it is possible to draw a conclusion, that levels of formality are almost everywhere. For a start it is worth understanding formality levels in Spoken language. Because the spoken language is used much more often. The first level of Spoken language is informal. Its use for routine messages delivered face-to-face with friends. Informal language is relaxed language with slang, contractions and humor. The second level is Semiformal. Its use for important messages to strangers(for example, Phone call). It is language with some contractions and personal pronouns. And the last one is Formal. Its use for serious messages and in other formal contexts. It is correct, serious language using complete sentences without slang. In a written languag...
Past Simple and Continuous Table of Contents Past Simple .......................................................................... 2 The spelling of endings in the Past Simple ............................ 3 When to use the Past Simple ................................................ 3 Past Continuous .................................................................. 4 When to use the Past Continuous......................................... 4 Used to & would................................................................... 5 Unfulfilled past events.......................................................... 5 Past Simple Regular Past Simple forms end in -ed. I worked he danced we apologized Some verbs have an irregular past form. I left he wrote The Past Simple is the same in all persons except in the past tense...
Conditionals Table of Contents Conditionals ......................................................................... 2 A. Real Conditionals ............................................................. 2 B. Unreal Conditionals ......................................................... 3 Linking words used in Conditionals ...................................... 4 Conditionals Conditions deal with imagined situations: some are possible, some are unlikely, some are impossible. A. Real Conditionals Real Conditionals refer to situations that are true, have happened, generally happen or are likely to happen. The First Conditional expresses a possible condition and a probable result: If I have time, I will help you. In the if-clause we use the Present Simple, in the main clause will + the verb. We can also use the Present Continuous or Perfect in the if-clause and...
Media analysis : Transamerica (2005) Transamerica is a 2005 independent dramedy produced by IFC Films and The Weinstein Company. The film tells the story of Bree, a transsexual woman (Felicity Huffman), who goes on a road trip with her long-lost son Toby (Kevin Zegers). The movie is marked by an Academy Award-nominated and Golden Globe-winning performance by Huffman, who is also known for her performance in Desperate Housewives. The character's name is Bree - which turns out to be short for Sabrina. One day Bree receives a phone call from someone asking for Stanley - her old male name. It is from a New York police station, asking if Bree will stand bail for a young man called Toby (Kevin Zegers) - taken in for prostitution - who is a son she fathered by a one-night stand 17 years ago. Bree's therapist says the surgery consents cannot be signed until she gets "closure" on this, so Bree is forced to tr...
Summary: When Bella gets up to go to school she discovers that the temperature has dropped overnight, and now the rain slicked environment has turned into an ice covered one. She's grateful and touched that Charlie thought to plan ahead. He put chains on her tires so she could drive to school safely. She muses that she's not used to people taking care of her like that. No sooner than Bella parks her truck next to a tan car in the school parking lot she notices two things: 1) the all the Cullen and Hale students are standing across the parking lot, in particular Edward is staring at her in dismay, 2) Tyler Crowley has lost control of his van and it is careening toward her faster than she can get away. The next thing Bella knows, Edward knocks her to the ground, out of the way of the Tyler's van. She is under the impression that he physically pushed the van off her not once, but twice. At the hospital Tyler can't stop apologizing to bo...
Today was one of those days where everything went wrong. I had prepared myself for a job interview for a long time because I wanted that job so much. One day before the interview I set the alarm clock at 7.00am, so that I would have enough time to get ready. The interview started at 9.00am. I woke up in the morning because I heard a door bell and wondered who could come so early. I saw my neighbour standing at the door holding a newspaper. ,,You always come at 8 o'clock. What are you doing here so early?" I asked. She raised her eyebrows, felt really confused and said she had come as usual. I glanced at my watch and understood that my alarm clock hadn't rang. My job interview would start in one hour and I had to hurry on a bus. Half an hour later I was in the bus station and felt relieved because I had still 5 minutes until my bus came. So I waited and looked at the timetable and saw that the bus drove every working day except that day....
Eclipse, Ch.10.Scent The Chapter starts with Edward leaving, because Jacob is on his way over. When Jacob gets there, Bella finds him wearing only his cut off jeans, and she is slightly put off by the fact that he always seems half naked. Jacob tells her that he has to carry his clothes around with him using a strap that is wrapped around his calf. Jacob decides to get to work and asks Bella where the intruder's scent was the strongest. When she replies her bedroom, his response is similar to what Edward's had been. But Jacob goes up and inspects the area like he was asked to. When Jacob returns he says that he caught the scent. As Bella washes the dishes, Jacob begins to ask her questions about her and Edward's relationship, centering on how she feels about him being a vampire and when she is planning on being changed. The anger and sadness of her answer, and the fact that it will be so soon after graduation, causes Jacob to clench ...
Exercises 1. Use the Present Simple of the verb be or have. ( 10 points ) Mary........blue eyes and blond hair, but her brother ........dark hair. He ........in his late twenties. He........married and........two sons. I........short, but my sister........tall. We........a dog and a cat. Our uncle........two dogs. They........brown. 2. Choose the correct item. ( 5 points ) e.g. The residents were made...D....their homes by the authorities. A leave B leaving C left D to leave 1) Ann is my best friend! We........each other for years A know B knew C knows D have known 2) Nicky........to San Francisco when the accident happened. A flies B has flown C was flying D has been flying 3) Why don`t you let her........her story? A finish B to finish C finishing D have finished 4) Tim........in a...
The game by Neil Strauss It`s a story about a man who knows nothing about girls, but then not only meets a secret society of pick-up artists who teach him how meet beautiful women and also becomes THE master pick-up artist himself. His students and his teachers go to him in search for tips on how to deal and meet with women.It's based on a true story. This book provides a fascinating account of what made Neil Strauss the Syle, his seduction society. Therefore this book will make you WANT to know who he is. Not only does this book take a fascinating look into the many methods of gaining women's attention--and phone numbers--but describes in detail the characters who make up this "society of pick-up artists", as well. It's not a lesson-by-lesson book detailing "forbidden" methods of "tricking" women into going to bed with you. It's actually more of one man's personal number of frustrations and victorie...
Do/make(p.100 1. 2. Business äri ajama do 3. An arrangement kokkulepet tegema, korraldust tegema Make 4. Homework (õpilase) kodutöö, kodused ülesanded; kodus tehtav töö 5. A mistake eksima, viga tegema make 6. Money raha; pl. rahasummad; rikkus; rahalised maksed v. tulu 7. A decision otsusele jõudma 8. Do the washing- nõusid pesema do up 9. The bed voodit tegem make 10. A noise kära tegema, lärmam make 11. A favour kellelegi teenet osutama Do somebody 12. One´s best ???Ühte parimat tegema??? Ei tea kas on do õige??? 13....
http://www.abiks.pri.ee FREE TIME 1. Is music popular in your family? What music do you like? 2. What musical instruments have you got in your home? 3. Can you play any musical instruments? 4. Do you sing? 5. Have you sung at a song festival? 6. Has your school got a choir? 7. When do you last go to a concert? What concert was it? 8. Have you ever been to an openair concert? What was it like? 9. Do you sing at family parties? Where else Estonians like to sing? 10. Have you got a collection of cassettes, CD´s or LP´s at home? 11. Have you watched a ballet on TV? 12. Which do you prefer ballet, drama or musical? 13. How often do you go to the theatre? 14. Do you prefer going to the theatre or watching TV? Why? 15. Do you prefer buying a cheap ticket and getting a seat at the back or spending more money and sitting in the...
ÜHENDVERBID (NB! Ühendverbe on tegelikult väga palju. Siin on toodud vaid mõned valitud näited nende kohta.) BLOW UP (explode): The factory was blown up yesterday. (Tehas lasti eile õhku.) BREAK DOWN (stop functioning): My car broke down yesterday. (Mu auto lakkas eile töötamast.) BREAK IN ON (interrupt): He broke in on my conversation with mom. (Ta segas vahele mu vestlusele emaga.) BRING UP (mention a topic): Jenny brought up that song again. (Jenny võttis jälle selle laulu kõne alla.) BRING UP (raise children): Deborah has to bring up four children. (Deborah'l peab nelja last kasvatama.) CALL OFF (cancel): The meeting was called off. (Koosolek jäeti ära.) CALL ON (visit): The doctor called on Helen. (Arst käis Heleni juures.) CATCH ON (become popular): Meg caught on in her class. (Meg sai oma klassis populaarseks.) CATCH UP WITH (keep abreast): You should catch up with the the class. (Sa peaks klassiga sammu pidama.) CHECK UP ON (ex...
UNIT 6: Töövihikust harjutus 9. 1 Millal sa viimati sõid kaasavõetud einet? When did you last have a packed lunch? 2 Tavaliselt sööme me õhtul sooja toitu. We usually have a cooced meal in the evenings. 3 Sam ostis valmistoidu ja soojendas selle praeahjus üles. Sam bought a ready meal and heated it up in the oven 4 Kas me võiksime süüa hiina restoranist kaasatoodud toitu? Could we have Chinese takeaway? 5 Mõnikord sööme me laupäeviti väljas. We sometimes ate out on Saturdays. 6 Puu- ja köögiviljad on tervislik valik. Fruits and vegetables are a healthy choice. 7 Tädi Maggie räägib palju tervislikust toidust. Aunt Maggie talks a lot about healthy food. 8 Minu tüüpiline hommikusöök koosneb apelisinimahlast ja võileivast. My typical breakfast is consist of sandwich and a glass of orange juice. 9 Kas sa sooviksid tüki röstsaia moosiga? Would you like a piece of toast with jam? 10 Muuseum on avatud aasta läbi. The museum is opened ...
FUTURE FORMS Future Simple (will +I) a) in predictions about the future usually with the verbs think, believe, expect, etc., the expressions be sure be afraid, etc., and the adverbs probably perhaps, certainly, etc I'm afraid we won't be on time for the meeting. b) for on-the-spot decisions. c) for promises (usually with the verbs promise, swear, guarantee, etc.), threats, warnings, requests, hopes (usually with the verb hope) and offers. d) for actions/events/situations which will definitely happen in the future and which we cannot control. The temperature will reach 40°C tomorrow. Be going to a) for plans, intentions or ambitions we have for the future. ...
UNIT 1 Writing in the Business World Writing gives structure and form to our ideas. In the business world this is done for a purpose: to persuade, recommend, offer advice, give an order, etc. The business text must therefore be easily and quickly read and its message must be understood exactly as intended. If you learn to recognize and avoid the more common errors of information control, grammar and style, you will achieve this aim. You will write more confidently and more correctly if you check everything you write. Pay particular attention to the following: · Appropriate Subject Heading Take care to prepare your reader by introducing the subject appropriately in your subject heading. · Carefully Organized Information If a reader needs to be persuaded or convinced, your information will need careful planning and organizing. · Correct Grammar and Sp...
Aspects are only used in the past and future tense. When you are talking in the present tense, you can ignore aspects all together. The aspects are: Imperfective - Incomplete, ongoing, habitual, reversed or repeated actions Perfective - Actions completed successfully. The perfective aspect is not created by changing the ending. There are normally two words for each verb. One is the imperfective, the other is the perfective. Often these two words are closely related, but this is not always the case. (Often the perfective is simply prefixed with “По”). ) Жить, Прожить – live Любить, Полюбить – love Делать, Сделать - do, make Говорить, Сказать - talk, speak, say. Работать, Поработать - work Aspects in the negative Using the negative with perfective verbs indicates the person failed to do that action. Using the imperfective will normally simply mean that it didn’t happen. Я не позвонила - I failed to phone (perfective) (but I was expecte...
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