Formal letter
Dear Mr. Johnston,
I am writing to you to lodge a complaint against the quality of food and service we received in
your restaurant on Thursday last when we dined with you that evening.
We have been dining with you for the past 5 years and have always received a great welcome
and wonderful food but on this occassion the food was only lukewarm when it was received
and the whole service took nearly three hours in total from arriving to settling the bill.
When we mentioned this to your staff member Mr Simpson he was rude to myself and other
guests and refused to acknowledge our complaint.
I look forward to receiving a check to this amount and dining with you again in due course.
Yours sincerely,
Margaret Parker
annaabi.ee 
