THE PSYCHOLOGY OF COMMUNICATION
$#.%(.+3"(%/"4"(%$(%+%!3>%2')4!+&$'4%2'3%#'>B
>)4$#+&$'4%9$&.$4%+%9'3,!%#),&)3"%&.3')/.%(.+3"!%>">"(%-$//*B;+#="!%'4%
!""#,45#6789#:6;<=8#>:9;4686?<:@#'#A75B#B=:#C=88=;5#(=DE5F@#=@#G;)<88#H7:9;4686?9J##-5#:=?>*M-)*".3%*#'*<#11#.3*
=.34%&(*@.&2#"%&*."2*0*4%1#%$%*#"*+3%"'>?**O6LF#95=F:#8=@5FP#=Q@5F#E5<7?#RLF6D<757@#>:9;4686?<:@:#=E6L@#D9#@45:<:P#C<88<=D#(=DE5F@#
:=*C>*D*"+9*E+*+:(*."2*1%.&"*
'+3%(5#"E*."2*2+"7(*%34.&&.''*3%F*?
!"##$%&'%(%)*#+#,-.#(./.(#01%/.######################"23
!"#$%&$"'(%)&*%+%$,&&-"%&.#(/)0.1)%&.%2&"#/)$!&!"%& 4(#$4%5!&'& $30
4%(#(*'+1$7& 89-:;<=&#(&'&*/#2'/&2('1+&8>?99@AA=,&&935"&B7%7%$C &'(%&
7#D1+*!&!5!1#+&1+!#&$51%+5%,
! -"%& $7'//& $#51%
annaabi.ee 
