Cialdini raamat
rest of the session his words come only with snarls and growls. He kicks the pris-
oner's chair to emphasize his points. When he looks at the suspect, he seems to see
a mound of garbage. If the suspect challenges Bad Cop's accusations or just refuses
to answer them, Bad Cop becomes livid. His rage soars. He swears he will do every-
thing possible to assure a maximum sentence. He says he has friends in the district
attorney's office who will hear from him of the suspect's noncooperative attitude
and will prosecute the case hard.
At the outset of Bad Cop's performance, his partner, Good Cop, sits in the back-
ground. Then, slowly, Good Cop starts to chip in. First he speaks only to Bad Cop,
trying to temper the burgeoning anger. "Calm down, Frank, calm down." But Bad
Cop shouts back, "Don't tell me to calm down when he's lying right to my face! I
hate these lying bastards!" A bit later, Good Cop actually says something in the sus-
pect's behalf