THE PSYCHOLOGY OF COMMUNICATION
%/!
*%,:01'3$!+&4! 1'-':)%&'! 3'*'#7'3$ !#&1'3-#&F'4! 28! 1'-'*%,,0&#*+.
1#%&$! .! %03! '&1#3'! :-+&'1! *+&! 2'! *%&$#4'3'4! +$! +! A-%2+-! H#--+;'!
=>+3$)+--!>*I0)+&@5
0'()***$''*#..+:-.+"$%&'#*%5.'-4
0-(+&.#%*'!*-.&#!'-$./.#%!!!$''*&#,%-"/.#%()*
* $'#+&%&'#�
0"&+.+* 0-';%5* * *E)%$'!()%!7#'(!1'+*)#&;!+$!+&!%01$#4'.#&!:3%*.
'$$ !*%&$#4'3!#1!+$ !0"&+.+*0-';%55! !E)%$'!()%!7#'(!1'+*)#&;!+$!+&!
#&$#4'.%01!:3%*'$$!/%*0$!%&!#(%"-()*-.(+&#.,,<
5.%.-':65.#'/.#')'04!!!$''!("%':65.#'/.#')'04
KGLJJ?IM$ NOP
!"#$%&'%(&) ) ) !"#$ %#&$ '($ %)*++%$ (',$ ',-./*0*/-$ */(',1.&*'/$ .&$ &"#$
%'2,3#$(',$#((#3&*4#$&,./%1*%%*'/5$$35(5$*+"*,+%(&6$$$&"#$%#&$'($%)*++%$
(',$',-./*0*/-$*/(',1.&*'/$.&$&"#$7#%&*/.&*'/$(',$#((#3&*4#$,#3#8&*'/5
F
!%"$-$(!.) ,/)+""0&)) )9"#/$.$8#,%'/$%.&*%(*#%$:*'+'-*3.+$/##7%6$ %;
"#$%"*(&%$-#.,%$28$&'$%'3*.+$ /##7%6$ ./76$ <"#/$%;"#$%.&*%(*#% $%'3*.+$
/##7%6$ %;"#$ %"*(&%$ -#.,% $ 28$ &'$ 8%=3"'+'-*
annaabi.ee 
