THE PSYCHOLOGY OF COMMUNICATION
;.&/(-;4(;#%&D&,$4!#-$&.6&3.$*&B"(;#$& (-!&B(<#+$:& *#&+#7
$4+-#!&*.2#&$.&?.-$+#(/&$.&6.4-!&H.;.&S.2<4$#+&C5,$#2,&E-)%&FHSCEG&$.&
2(-46()$4+#&(-!&!",$+"34$#&,.6$1(+#&4,"-;&$*#&H.;.&/(-;4(;#%
P
! B(<#+$&!+,$&T$(4;*$T&*",&/(-;4(;#&$.&(&2#)*(-")(/&T'4+$/#T&($$()*#!&
$.&(&0#5<(!%&D&)*"/!&F.6&1*($#9#+&(;#G&1.4/!&$5<#&=UK@DKV&WO&(-!&$*#&
'4+$/#&1.4/!&$(0#&WO&$4+$/#&,$#<,&6.+1(+!:& /#(9"-;&(&$+()#&.6&"$,&$+"<&1"$*&(&
<#-& .-& (&<(<#+&.-&$*#& "..+%&'*#& )*"/!&2(5& $*#-& $5<#&KER8'& MO&(-!& $*#&
'4+$/#& 1.4/!& $4+-& MO& !#;+##,&$.& $*#& +";*$%& X,"-;& 6.4+&3(,")& 1.+!,&"-& $*#&
H.;.& /(-;4(;#& F=UK@DKV:& YDSZ:& KER8':& HJ='G:& $*#&'4+$/#& )(-& 3#&
"-,$+4)$#!&$.&!+(1&(-5&,*(<#&.-&$*#&<(<#+%&&H#$&4,&"2(;"-#&$*($&(&)*"/!&*(,&
).22(-!#!&$*#&'4+$/#& $.&!+(1& (&$+"(-;/#:& $*#-&(&,[4(+#:& $*#-&(&<#-$(;.-:&
(-!& ,.& .-%& '*#& )*"/!& 2(5& (/+#(!5& *(9#& !",).9#+#!& $*#& '.$(/& '4+$/#& '+"<&
'*#.+#2&7&$*($&",:&+#;(+!/#,,&.6&$*#&,*(<#&.6&$*#&!;4+#:&$*#&$4+$/#&24,$&$4+-&
(&$.$(/&
annaabi.ee 
