THE PSYCHOLOGY OF COMMUNICATION
"#$%&'%()$%*&+&,&(-.$%/&0%'' ' ==6'59
' (I( !)#A$0$)#2A',0$+>&>,'DEHG''=9
O
!",0*"0$)#'!)+1&23''-456'-47 !)#2,''-==:-=4
!2&&'",,2+%&8''-/9:-/- DB0S/S@E0DU*'0EE5'CB>''I+*'6+*''
!;"$#'*2<&23''== ' +6
!J,0K'L'H0K''87 !)#02+1)*"#2$08'1*$#!$1&2'''
R
DJB/DE''87*':(74:(9 ' -=.
!MNOPQR''8( !)#02+1)*"#2)>,'231&"#"'
!JB2STU*'&B,2''8(*'98*'(+8 ' 0$)#''-=?
!$*!>&"*'*2"!0$)#,''.? DB0@/0VBVS'5/SDB0@/0V/@U'')7*''
P
!#"T*'"05U''(9+4():*'(+)*'::6 !)#0*"!0>"&'*2&"0$)#,;$1''-B6''
!&",,'*2",)#$#@''/.:-9- ' ?9:?=6'=-7
!&",,$!"&'!)#A$0$)#$#@''-/:==6'' !NN;HS2/@J*'P@,0-EU''8)
!-EB=,@>,'')( !B=E>0/DVS''6*'I8*'77*'(7)*':(6
!&$#$!"&'+20;)A''.