Cialdini raamat
Consequently, a long-established
tradition of automatic obedience to doctors' orders has developed among health
care staffs.
The worrisome possibility arises, then, that when a physician makes a clear
error, no one lower in the hierarchy will think to question it-precisely because,
once a legitimate authority has given an order, subordinates stop thinkin9 in the sit-
uation and start reacting. Mix this kind of click, whirr response into a complex hospi-
tal environment and mistakes are inevitable. Indeed, according to the Institute of
Medicine, which advises the U.S. Congress on health policy, hospitalized patients
can expect to experience at least one medication error per day (Szabo, 2007).
_ _ Chapter 6 AUTHORITY
I
Errors in the medicine patients receive can occur for a variety of reasons. How-
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