"hjendatud" - 1 õppematerjal

teenuse mõõdikud klienditeeninduses

................................3 MIS ON KLIENDITEENINDUS?.......................................................................................................3 KLIENDITEENINDUSE ELEMENDID.............................................................................................4 OLULISED TEGURID LOGISTIKA KLIENDITEENINDUSES......................................................5 KLIENDITEENINDUSE KVALITEEDI BARJÄÄRID.....................................................................6 PÕHJENDATUD KAEBUS.................................................................................................................8 PÕHJENDAMATA KAEBUS..............................................................................................................8 KOKKUVÕTE.....................................................................................................................................9 KASUTATUD KIRJANDUS..................................................................................