THE PSYCHOLOGY OF COMMUNICATION
+6##($2-%0$)(+#0('4$#(3)0-((+$ '(1$2-%0$#;+#0('4$ #(3)0-((+$E5)-4-9)=
,'4$ /%(,+)-(F:$ +-$ )(+#0',+$ '..0-.0)'+#42$ 6)+"$ -+"#0$ .#-.4#$ E*-,)-4-9),'4$
/%(,+)-(F:$ '(1$+-$ %(1#0*+'(1$2-%0$ #(3)0-((+$ '(1$2-%0*#4/$ E.*2,"-4-9)=
,'4$ /%(,+)-(F7$ $ G(1#042)(9$ #',"$ -/$ +"-*#$ /%(,+)-(*$ '0#$ ,#0+')($ -09'(),$
(##1*$=$5)-4-9),'4:$*-,)-4-9),'4:$'(1$.*2,"-4-9),'4:$0#*.#,+)3#42$=$1#*)9(#1$
+-$#(*%0#$+"'+$2-%0$(#03-%*$*2*+#&$.#0/-0&*$#',"$-/$+"-*#$/%(,+)-(*7
! C($'$.0#3)-%*$5--D$HIJKLC