THE PSYCHOLOGY OF COMMUNICATION
"&$#'("$#.$
&:'#;,$2/.($#,"$6/'*,#$#.$#,"$5'($'11%('+)#'.+$&-&#"(3$$E,'&$&,'2#$'&$;)11"5$
'0&1/0'0)-0-("#3O $E,"$/"1)#'0"$ 5%11+"&&$.2$#,"$/"5$;)/$'+$5'($'11%('+)#'.+$
'&$5%"$ #.$#,"$ 2);#$ #,)#$ #,"$ /.5&$)/"$ (./"$ &"+&'#'0"$ #.$#,"$ 1.:"/$"+5$ .2$ #,"$
&9";#/%($#,)+$#,"$ ;.+"&3$ $E,"$ )99)/"+#1-$ '+;.+*/%.%&$2);#$#,)#$ 5'($&#)/&$
!"""*9:;$;9:<=$:;$>?=$>?=:@AB$C>BAD$>E=CDEF$@:D@CG;=E>@A;"$$+F=9?CH9$=9A$H$?<$
>:H9=$E>B$=9A$IDAEJ:>H$?<$BEK$;?C>B$;CBBA>L$=9AK$EDA$E@=CEFFK$HDEBCEFL$EFF?M:>H$
=:GA$=?$;M:=@9$A$;K;=AG$=?$=9A$?=9AD"$$*9A$BCEF$;K;=AG$@=:?>$
NADFK$IA@EC;A$MA$9EOA$@DAE=AB$C>>E=CDEF$;:=CE=:?>;$:>$M9:@9$=9A$;9:<=$
B$E=:?>$:;$;CBBA>"
"!!6/2*!'.7,4)2/!12!.8-./).+0.!!!!!!!!!!!!!!!!!!!!!!9:;!
!"#$#!%&#"$'($%##$()'$(*$'+#$,("-#"$(*$.()"$#.#$&%$/)#$'($'+#$*!,'$'+!'$0&1+'$&%$
'+)%$*(,)%#/$(-$'+#$2#"&2+#".$(*$.()"$"#'&-!$3+#"#$'+#$"(/%$!"#4
! 5*$'+#$ 3("0/$3#"#$ 2#",#&6#/$ !%$!$ 70!,8$
annaabi.ee 
