THE PSYCHOLOGY OF COMMUNICATION
&,'-
,'/$ *'.0$ !"#$ (.,:#%$ *)$8"&!#:#%$ 8&($ &:&,.&6.#$ ,'$ 0*7%$#':,%*'+#'!1$ $A"#$
(.,:#%$ ,($5"*(#'$ 60$ 0*7%$ &+0/9&.&=$ &'*!"#%$ (!%75!7%#$ ,'$ !"#$ .*8#%$ 6%&,'=$
!"""*01"02334567389"29"6:94"2;<4:<1="2;"936>26:";6<2?6>24;@""&4;=4;"56AA219"6B1"
B1C82B1=">4"65C82B1"D>01"E;4F:1=?1GH"2;<4:<2;?"IJHKKK"B46=9"6;="ILK"B48>19"A1)
>F11;"2734B>6;>"342;>9"F2>02;"6"!K)E2:471>1B"B6=289"4M"N06B2;?"NB499H">4"C86:2MO"
M4B">012B":251;919@""P56;9"4M">01"02334567389"B1<16:1=">06>">012B"0233456738919"
F1B1"92?;2M256;>:O":6B?1B">06;"6<1B6?1"6;="?B1F"F2>0">01"Q4A@"
""!!#$%&%'(!)!*+,!&,-,&!#,&%.!!!!!!!!!!!!!!!!!!!!!!!!!!!"/0!
!"#$"% $&'()&*+% ,&-)% .((/'(#&'0% % 1/2.'(#$% 2/2&),% 3/$&2/+% .3+().$(/4%
5)&2% /6#+&4#$% 2/2&),%!"/'% #(% #+% )/2&7/4% 5)&2% ("/% $&'$)/(/% $&'(/8(% #'%
!"#$"%#(%!.+%*/.)'/40%%1-3+/9-/'(%)/+/.)$"%)/7/.*+%(".(%("/%.2,:4.*.%$&';
+&*#4.(/+% ("/%+#:"(+<% +&-'4+<% (.+(/+<% +2/**+<% .'4% (&-$"/+<% 5)&2% ("/% 7.)#&-+%
)/$/6(#&'%.)/.+%5&)%("&+/%+/'+/+%#'%("/%$&)(/8%#'(&%
annaabi.ee 
