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"delivered" - 111 õppematerjali

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TARNEKLAUSLID (Incoterms)

TARNEKLAUSLID (Incoterms) Incoterms reglementeerib suure osa rahvusvahelise müügilepingu (kontrahi) tingimustest ja poolte (kontrahentide) kohustustest. Iga tarneklausel fikseerib müüja kohustused ehk teiste sõnadega: millised müüja kulutused sisalduvad müügilepingu hinnas. Ühe ja sama kauba hind võib sõltuvalt kasutatud tarneklauslist olla väga erinev. Järelikult ei ole korrektne võrrelda erinevate kaupade hindasid, teadmata, millised on olnud antud kauba tarnetingimused. Tarneklauslite puuduliku tundmise tõttu on nii mõnigi ettevõtja pidanud kandma asjatuid kulusid vajalikest suuremate tollimaksete või -maksude tasumisel. Tarneklauslid: EXW (Ex Works) Laadimiskoht määratud, kasutatakse kõikide transpordiliikide puhul, müüja teeb kaubad kättesaadavaks ostjale enda või muus asukohas, müüja kohustuste hulka ei kuulu kauba ekspordi tollivormistus ja veokile laadimine. Ostja kannab kõik riskid ja kulud, mis on seotud ja järgnevad kaub...

Logistika → Logistika
26 allalaadimist
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Kaebekiri Letter of complaint - jeans

Dear Sir or Madam, I am writing to complain about the jeans which I ordered from your mail-order catalogue. I was not pleased when they arrived. To begin with, your advertisement stated that the jeans would be delivered promptly. However, they were delivered late. Secondly, you said that you were the only company in this country licensed to sell this brand, but in fact I have seen them in a local store. Though your advertisement claimed that the price was unbeatable, the ones in the local store were much cheaper. Although your advertisement claimed that the jeans were excellent quality, the zip was broken. The problems do not stop here. You sent me a wrong size. Furthermore, the free T-shirt was missing.

Keeled → inglise teaduskeel
38 allalaadimist
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The History of Flag Day

being given a small Flag. Two weeks later on May 8th, the Board of Managers of the Pennsylvania Society of Sons of the Revolution unanimously endorsed the action of the Pennsylvania Society of Colonial Dames. As a result of the resolution, Dr. Edward Brooks, then Superintendent of Public Schools of Philadelphia, directed that Flag Day exercises be held on June 14, 1893 in Independence Square. School children were assembled, each carrying a small Flag, and patriotic songs were sung and addresses delivered. In 1894, the governor of New York directed that on June 14 the Flag be displayed on all public buildings. With BJ Cigrand and Leroy Van Horn as the moving spirits, the Illinois organization, known as the American Flag Day Association, was organized for the purpose of promoting the holding of Flag Day exercises. On June 14th, 1894, under the auspices of this association, the first general public school children's celebration of Flag

Keeled → Inglise keel
11 allalaadimist
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Incoterms

Anastasia Sarkisova, Maria Dolgyi, Getter Annette Oja, Keidi Põder, Valeria Sazonova, Elizaveta Ermolina Incoterms – tarneklauslid Incoterms (tarneklausid)-rahvusvahelised reeglid, mis määravad ostja ja müüja kohustusi ja õigusi. Incoterms seletab ära kõik ülesanded, ohud ja kulud, mis on seotud kaupade saatmisega müüjalt ostjale. Tarneklauslid on kohustuslikud igal kaubaarvel ja vähendavad kulukate valearusaamade võimalust, sest neid tuntakse ja tunnustatakse üle terve maailma. Incoterms on müügilepingu instrument, mis reguleerib väga detailselt müügilepingu poolte kohustusi kauba tarnimisel. Ent oluline on meeles pidada, et paljas Incoterms’i tarneklausli kasutamine ...

Logistika → Baaslogistika
11 allalaadimist
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ICC müügileping

4 A-1 GOOD SOLD DESCRIPTION OF THE GOODS Authentical Mexican cotton blanket, made of 100% cotton; colour: multi-colour Measurements: 2.10m Long x 1.60m Wide Quantity: 1140 pieces A-2 CONTRACT PRICE (ART. 4) Currency: Euro, amount in numbers: 105,160,00 amount in letters: one hundred and five thousand one hundred and sixty and zero cents. A-3 DELIVERY TERMS DAP. Delivered At Place named place of destination: Tallinn Airport, Lennujaama tee 2, 11101 Tallinn, ESTONIA 5 CARRIER (where applicable) NAME AND ADDRESS CONTACT PERSON DHL Worldwide Express Jorge Santos Rancho Miradores 80-A-201 Fracc Phone: 0099522253206 Mexico City 23459 MEXICO A-4 TIME OF DELIVERY

Majandus → Majandus
116 allalaadimist
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Letter of complaint

Dear Sir, I am writing to you to complain about the china figure I ordered from you three weeks ago. I must regretly announce, that your advertisement was wrong in many ways. Firstly, the figure which I ordered was told to be delivered within ten days. But I received it after three weeks and due to that, I could not hand it to my friend in time. Furthermore, there was a crack on one side of the figure; so as a consequence, it also did not look the same anymore because of it. And the gold plaque, where you engraved my message was completely wrong. That is why I could not gift it to my friend after all. As you can imagine already, I am quite disappointed about your company

Keeled → Inglise keel
127 allalaadimist
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Letter of complaint

Dear Sir or Madam, I am writing to you to express my annoyance at the supreme quality of service that was promised but never delivered. I am talking about the intensive 4-wekk language course provided by you, International Language Centre. First things first ­ the "highly qualified staff" had a terrible sense of time and always arrived late. Not to mention their insufficient language level, which I found quite displeasing. In addition to that, the provided free course materials were in reality just old and used textbooks and the desks were just way too small to work on, and the classes had no heating,

Keeled → Inglise keel
12 allalaadimist
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ELEA Organisatsioon

CFR Cost and Freight (... named port of destination) Põhivedu Hind ja prahiraha ( nim. sihtsadam) tasumata 6.CIF Cost, Insurance and Freight ( ... Hind, kindlustus ja prahiraha (... 7.CPT Carriage Paid To (... Vedu makstud kuni ( ... 8.CIP Carriage and Insurance Paid to (... Vedu ja kindlustus makstud kuni (... nimetatud sihtkoht) D­rühm 9. DAF Delivered At Frontier (named place) Hind ja prahiraha ( nimetatud koht) Kohale toodud 10.DES Delivered Ex Ship ( named port of d) Tarnitud laevalt ( nim sihtsadam) Delivered Ex Quay ( named port of d 11.DEQ Tarnitud kailt (nim sihtsadam) Delivered 12.DDU Duty Unpaid (named place Tarnitud, toll tasumata (nim sihtkoht Delievered Duty paid (named place 13

Logistika → Logistika
56 allalaadimist
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Day in my life

Day in my life I was waking up when i heard knocking at my door. I went to the door and postman was standing there. She was holding a package. Finally my package has been delivered. I greeted him and went looking for my ID card. I ran back to the postman. She was writing down my info while my little brother was trying to talk with me. He was yelling: ,,What is this?" I answered him: ,,It's a package, obviously." My brother started laughing and ran away. Postman asked for a signature and suddenly my phone started ringing. I gave her the signature and crabed the package. I ran downstairs but the caller hanged up already. I started calling back but the phone was busy

Keeled → Inglise keel
2 allalaadimist
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Letter of complaint

In your advert you claim that each figure comes on a wooden stand with a gold plaque where you will engrave our chosen message. However, you engraved the wrong message and not the one that I had given you. Another problem is the quality of that figure. I was very disappointed, because when I received the figure, it was already broken. In fact, the wooden stand was cracked not only one but from many places. In your advert you also claim that the product will be delivered within 10 days, but it took 3 weeks until I got it. I had to buy another gift for my friend. I am really sad, because that china figure would have matched perfectly with the theme of my friend's new room. I would like you to refund my money as soon as possible. Unless I receive a satisfactory reply within the next three weeks, I will have to take further action. I look forward to hearing from you. Yours faithfully, Lisanna Mark

Keeled → Inglise keel
10 allalaadimist
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Letter of Complaint

Dear Sir, I am writing to complain about the Beautiful China Figure I ordered from your company. I believe your advertisement was misleading in a number of ways. Firstly, it was said to be delivered within ten days but when I received the package, three weeks had already passed. Also, my friend's birthday had passed, it was supposed to be a gift for him. I had to buy a new gift for him and now I do not have anything to do with this figure. Secondly, the figure was cracked and it did not look like the one on the advertisement. The engraved message I chose was also wrong and misspelled. The plaque surface where the

Keeled → Inglise keel
42 allalaadimist
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Logistiline kaubavedu

Paid To mainitud sihtkohani. Vastutus siirdub müüjalt Vedu ja kindlustus ostjale, kui kaup on loovutatud kaubavedaja makstud kuni valdusse. Müüja maksab kulud, veokindlustuse ja veo sihtkohani. Kasutakse kõikide transpordiliikide puhul. Rühm D DAF Delivered at Frontier Müüja toimetab kauba ekspordiks deklareerituna Kohale Tarnitud piiril kokkulepitud kohta piiril ja annab ostjale toodud dokumendid, millega ta võib kauba vastu võtta. Pärast seda vastutab ostja kulude, riskide ja kohustuste eest. Vastutus ja kulud siirduvad

Informaatika → Informaatika
112 allalaadimist
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What is levels of formality

What is levels of formality? Search on the Internet leads to such subjects as "Levels of Formality in Language", "Formality levels of communication" , "Levels of formality in writing". Proceeding from it, it is possible to draw a conclusion, that levels of formality are almost everywhere. For a start it is worth understanding formality levels in Spoken language. Because the spoken language is used much more often. The first level of Spoken language is informal. Its use for routine messages delivered face-to-face with friends. Informal language is relaxed language with slang, contractions and humor. The second level is Semiformal. Its use for important messages to strangers(for example, Phone call). It is language with some contractions and personal pronouns. And the last one is Formal. Its use for serious messages and in other formal contexts. It is correct, serious language using complete sentences without slang.

Keeled → Inglise keel
1 allalaadimist
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A memory of my childhood

Guests brought pies made by grandma and a beautiful bunch of flowers since i'd just had my birthday a week before. Mother asked me to take out a vase to put the flowers in the water. So i did and i climbed on top of a chair to grab my favourite vase with blue flowers on it. Suddenly i noticed a lot of sweets on the top shelf of the drawer and also drawings i had drawn to santa claus. I shouted "mommy, is this the dwarves' storage place?" I was frustrated, because they hadn't delivered my drawings to santa, but then mom explained that because they are so small and carrying things bigger than themselves causes difficulties for them, they make special storage places at people's homes. On the first day they bring all the presents and gifts to the storing room or place and on the last day take all the drawings to santa. Overlooking that i had found the dwarves' storage place, i've still been such a good and well-

Keeled → Inglise keel
39 allalaadimist
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ettevõtluse alused probleemid trendid nissid

kehtib värske Incoterms 2020. • Tähtsaim: tarneklausel defineerib poolte vastutuse ja riski ulatuse ning tarnega seotud kulude kandmise. Incoterms tarneklauslid • Incoterms aluseks on praktikas välja- kujunenud kaubandustavad • Süsteemne struktuur, loogiline sisu • Incoterms kasutamine on pooltele mugav • Igale klauslile (reeglite komplektile) vastab 3-täheline lühend inglisekeelsest nimetusest (FOB = Free On Board, DAT = Delivered At Terminal). • Klauslid jagunevad sisemise loogika järgi rühmadeks: E, F, C ja D-rühm. Kodune ülesanne • Tunnis koostatud rühmadel on ülesandeks läbi töötada kokkulepitud osa klauslitest (E, F, C, D) • Valmistage nädal #4 seminaritunniks ca 15 min ülevaatlik ettekanne oma teemast, põhiküsimused: – Mille poolest teie tüüp teistest erineb? – Klauslite iseloomustus – Millal millist klauslit kasutada? – Näited rakendustest, tüüpprobleemid

Majandus → Ettevõtluse alused
7 allalaadimist
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Mis on tarneklauslid

Mis on tarneklauslid? Alus Incoterms tarnetingimustele pandi 1936. aastal Pariisis Rahvusvahelises Kaubanduskojas). Tänaseks on ICC neid vabatahtlikke reegleid edasi arendanud, mis aitavad mõista ostjate ja müüjate kohustusi ja õigusi rahvusvaheliste müügilepingute raames. Incoterms tarnetingimused koosnevad 13 erinevast klauslist, millest iga klausel sätestab, kumb osapool - kas müüja või ostja - on kohustatud korraldama ekspordilitsentside, tollivormistuse, kindlustuse, inspektsiooni ja muid formaalsusi. Tarneklauslid määravad ära, millisest etapist alates kandub risk kaupade kadumamineku ja/või kahjustuse üle müüjalt ostjale ja milline osapool tasub ostu-müügitehinguga seotud kulud. Müüja ja ostja, kes oma ostu-müügitehingu sooritavad kokkulepitud tarneklausli alusel, saavad ühtselt aru vastastikest õigustest ja kohustustestvaatamata kõikvõimalikele erinevustele keeles, kultuuris ja äritavades. Kuna ä...

Majandus → Kaubandus
18 allalaadimist
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European Environmental Databases 2018

European Environmental Databases 2018 Homework deadline: Friday, Nov 30th 13:00pm Send to: [email protected] NB! Homework delivered after the deadline will NOT be considered for evaluation and will be marked as ,,not passed". 1. According to the Land Accounts data viewer (Corine Land Cover), has the total area of non-irrigated arable land (code 211) increased or decreased in Estonia between 1990 and 2006? By how many hectares? Non-irrigated arable land (code 211) was in Estonia between 1990-2006 638 979 he Non-irrigated arable land (code 211) was in Estonia between 1990-2000 639 341 he

Keeled → Inglise keel
2 allalaadimist
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Practical training- Praktika aruanne

You should responsible for all supply chain. It is very responsible job. As well as I find out that the goods receive a code in accordance with the relevant system of identification applied by the company and moved into the storage space. When an order is placed, goods are recalled from the storage and get ready for the dispatch. Goods are either packaged or mixed with other products or promoted directly to the dispatch dock, from where they are delivered to the customer. Good experience was that I realized how important is teamwork. Teamwork went well because the co- workers was very helpful and when I was asking something, they always helped me. Negative moments of my practice time, fortunately, didn't come down, thanks to helpful co-workers and supervisor.

Keeled → Inglise keel
5 allalaadimist
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INDIA

INDIA Some facts.. You should know.. § Under constitution, Hindi and English are official languages of the state § Indian communication tends to be indirect and a person's words may only convey a fraction of what is being said. Directness Polite answer is considered rude. (Thus, the Real rest of the answer § message is delivered via tone, body language, past history, and often, by what is not said) § Yes culture, it is essential In Indian Yes to show No Maybe proper We'll see respect. Social dimensions - The caste system Caste is the Indian class system Rejected by Hinduism A soul can be born into a different caste in the process of reincarnation Marriages between castes are rare

Keeled → Business english
7 allalaadimist
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BMW summary

BMW case study Nimi BMW was established in 1916 and has been growing strongly since that time. By the late 1980s it employed some 54 000 people, was the 7th largest automobile manufacturing company in the world, and had subsidiaries in many European countries, South Africa, New Zealand, the United States, Canada and Japan. By 2006, BMW had 22 production sites in 12 countries and delivered 1 138 000 cars to costumers. Its major market is Western Europe (59 per cent of all cars sold), though China is an increasingly important market for luxury Rolls-Royce cars. The company has its own six inner values, which are communication, ethical behaviour to its staff, achievement and remuneration, independence, self-fulfilment and the pursuit of new goals. This value-oriented policy came from senior managers back in 1980s. The company

Auto → Auto õpetus
14 allalaadimist
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Waiting is a novel written by Ha Jin

He married to Manna Wu and they had expected it to be happy marriage, but it wasn't. They didn't enjoy their life together as they thought they would enjoy. Manna got older every day and seemed more and more tired after getting married. Manna Wu surprised Lin Kong with pregnancy and he got worried because of Manna's weak heart and high age. Manna really wanted Lin's child, but pregnancy didn't do any good to her. She got grumpier and was jealous of everything. She delivered two babies instead of one and both were boys. They were named River and lake. After giving birth to these boys, Manna's health was delicate. Lin thought that Manna's going to die. Lin had a really big mess in his head and he didn't know what to want. He missed her ex-wife and daughter Hua and he knew, that Manna's going to die in one day and he would have to take care of twins. He gave hope to Shuyu, that he's going back to her, but he know, that it's not going to happen

Keeled → Inglise keel
4 allalaadimist
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Saare ja Muhumaa Väikelaevade ettevõtted

are able to build up to LOA 50 m vessels. • In nearly 15 years of its activities BWB has built more than 130 different sized boats and vessels. We have built vessels for pilots, coast guards, police, fishery inspections, research institutes and several harbors in nearly all Baltic Sea countries. We have reached also to other markets and building for Northern-Ireland, Belgium, Germany, Ukraine, Bulgaria, Croatia, Poland, Azerbaijan etc. Among other projects we have delivered this year fifth vessel from series of 5 units of very modern, 26,5 meter fast patrol vessels we have built for Swedish Coast Guard. Last year we have signed two ice classed double end car ferries with length of 45 meter for Estonian small island connections. • The company is continuously improving its production quality and is paying a lot of attention on developing production standards and management systems. BWB has been granted both ISO 9001 and ISO 14001 certificates.

Merendus → Laevandus
3 allalaadimist
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Logistiliste teenuste lepingud

aasta redaktsioonist) 11 tarneklauslit, mida tähistakse kolmetähelise lühendiga (seda ei tõlgita), on jagatud kahte rühma transpordiviisi alusel. Esimesse rühma kuuluvad igasuguse transpordiliigi kohta rakendamiseks sobivad tarneklauslid: •EXW – ex works – hangitud tehasest •FCA – free carrier – franko vedaja •CPT – carriage paid to – vedu makstud kuni •CIP – carriage and insurance paid to – vedu ja kindlustus makstud kuni •DAT – delivered at terminal – tarnitud terminalis •DAP – delivered at place – tarnitud kohale •DDP – delivered duty paid – tarnitud, toll tasutud. Teise rühma kuuluvad tarneklauslid transpordiks merel ja siseveeteedel: •FAS – free alongside ship – franko laeva kõrval •FOB – free on board – franko laeva pardal •CFR – cost and freight – hind ja prahiraha •CIF – cost insurance and freight – hind, kindlustus ja prahiraha.

Logistika → Kaubaveotehnoloogia
19 allalaadimist
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William Hazlitt

 He then gave a course of lectures in philosophy in London  Began reporting for the Morning Chronicle, quickly establishing himself as critic, journalist, and essayist.  His collected dramatic criticism appeared as A View of the English Stage in 1818 Some Hazlitt's works  The Round Table, 2 vol. (1817), 52 essays of which 40 are by Hazlitt  In 1817 Hazlitt published his Characters of Shakespeare’s Plays  He delivered courses On the English Poets (published 1818) and On the English Comic Writers (published 1819)  Lectures on the Dramatic Literature of the Age of Elizabeth was prepared during 1819 Divorce  Was divorced in 1822.  He fell in love with the daughter of his London landlord, but the affair ended disastrously  Hazlitt described his suffering in the strange Liber Amoris; or, The New Pygmalion (1823).  Many of his best essays were written during this

Keeled → Inglise keel
1 allalaadimist
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Pearl Harbor

diplomat to Washington as a special envoy to assist Ambassador Kichisaburo Nomura, who continues to seek a diplomatic solution Nov. 16: Submarines, the first units involved in the attack, depart Japan. Nov. 26: The main body, aircraft carriers and escorts, begin the transit to Hawaii. Night of Dec. 6, Morning of Dec. 7: U.S. intelligence decodes a message pointing to Sunday morning as a deadline for some kind of Japanese action. The message is delivered to the Washington high command more than 4 hours before the attack on Pearl Harbor. But the message is not forwarded to the Pearl Harbor commanders and finally arrives only after the attack has begun. At 07:55, Hawaiian time, the first wave of Japanese aircraft begin the attack. Along with the ships in Pearl Harbor, the air stations at Hickam, Wheeler, Ford Island, Kaneohe and Ewa Field are attacked. The Japanese attack continues for two hours and 20 minutes

Keeled → Inglise keel
20 allalaadimist
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Transmission and differential

transmissions is accomplished by manually shifting a gear selector mechanism that disengages one gear and selects another. Most modern types of this transmissions have five or six forward (and one reverse) gears. ● This type of transmission is connected to the engine via a clutch, which if disengaged (by pressing the foot pedal or hand lever), removes torque from the system. With the clutch engaged, power is delivered to the transmission through an input shaft that is separated from the primary cluster, and which can rotate at a different speed to the cluster. The cluster is comprised of gears that can be moved to either engage, or disengage from fixed gears on the secondary shaft, which is normally located below the cluster gears, and supported by roller bearings in its casing. Manual gearbox Automatic gearbox

Keeled → inglise teaduskeel
3 allalaadimist
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Martin Luther King

schools; meaningful civil rights legislation, including a law prohibiting racial discrimination in employment; protection of civil rights workers from police brutality; a $2 minimum wage for all workers; and self-government for Washington, D.C., then governed by congressional committee. Despite tensions, the march was a resounding success. More than a quarter of a million people of diverse ethnicities attended the event. King delivered a 17-minute speech, later known as "I Have a Dream". To conclude, I would like to tell, that Martin Luther King was one of activist, who changed the black peoples life for better. He was Christian, so his views based on Christian beliefs and he supported nonviolent movement, moreover, he struggled for the Afro-American civil rights. At the White House Rose Garden President Ronald Reagan signed a bill creating a federal holiday to honor King.

Keeled → Inglise keel
4 allalaadimist
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Service marketing

· Communicating these value propositions to all those people in the organization responsible for delivering them and getting their buyin to their role · Playing an appropriate part in delivering these value propositions to the chosen market segments · Monitoring the value actually delivered Chapter 2 Basically this chapter considers the nature of services and relationship marketing. Services have unique characteristics that differentiate them from goods or manufactured products. These characteristics are intangibility, heterogeneity, inseparability and perishability. So service marketing has to be different from product marketing.

Keeled → Inglise keel
2 allalaadimist
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Future forms

arrangement. c) When we ask politely about someone's plans for the near future (what we want to know is if our wishes fit in with their plans.) Future Perfect (will have +III) a) for an action which will be finished before a stated future time. She will have delivered all the newspapers by 8 o'clock. The future perfect is used with the following time expressions: before, by, by then, by the time, until/till. Note: Until/till are only used in negative sentences. a) She will have finished the report by tomorrow. (NOT:... until/till tomorrow.) b) She won't have completed the report until/till 5 o'clock. Future Perfect Continuous (will have been +ing) a) to emphasise the duration of an action up to a certain time in the future.

Keeled → Inglise keel
36 allalaadimist
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rtf

PETROLEUM

fuels in consuming countries. Each crude oil has unique molecular characteristics which are understood by the use of crude oil assay analysis in petroleum laboratories. Barrels from an area in which the crude oil's molecular characteristics have been determined and the oil has been classified are used as pricing references throughout the world. Some of the common reference crudes are: West Texas Intermediate (WTI), a very high-quality, sweet, light oil delivered at Cushing, Oklahoma for North American oil Brent Blend, comprising 15 oils from fields in the Brent and Ninian systems in the East Shetland Basin of the North Sea. The oil is landed at Sullom Voe terminal in Shetland. Oil production from Europe, Africa and Middle Eastern oil flowing West tends to be priced off this oil, which forms a benchmark Dubai-Oman, used as benchmark for Middle East sour crude oil flowing to the Asia- Pacific region

Keeled → Inglise keel
4 allalaadimist
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Baaslogistika Module 1-5 Konspekt

Ship-owner owns a ship. A consortium is an association of two or more individuals, companies, organizations or governments with the objective of participating in a common activity or pooling their resources for achieving a common goal. In an alliance, the agreements between the lines are geared around using each other vessels. The forwarder controls the total transport chain on behalf of the shipper. Consolidators If you wish that your parcels are delivered to separate receivers you should contact a forwarder. N.V.O.C.C The N.V.O.C.C does not operate in a Vessel Sharing Agreement,

Logistika → Baaslogistika
4 allalaadimist
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LOGISTIKU ABC

organiseerima, on erinevad ja tuleks lepingus täpsustada. Ekspordiformaalsused korraldab müüja CIP (tarnekoht) Carriage and Insurance Paid to Sarnane CPT-ga, siin maksab müüja aga ka Vedu ja kindlustus makstud kuni veosekindlustuse kokkulepitud sihtpunktini. DAT (terminal Delivered at Terminal Müüja hoolitseb kauba eest seni, kuni kaup on sihtkohas/ Tarnitud terminalis kokkulepitud terminali punktis maha laaditud. -sadamas) Ekspordiformaalsused korraldab müüja, impordiformaalsused ostja.

Logistika → Logistika
14 allalaadimist
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The Use of the Telephone in Relation to Customer Service

Ask for agreement **Here are some tried and tested tips on telephone etiquette: Making a Call: Be an attentive listener; don't do other jobs at the same time Don't interrupt while the other person is speaking. Use common courtesy Use the person's name. It's music to their ears If they have to be put on hold, ask if you can call them back rather than keep them waiting indefinitely on the line Seriously bad news should be delivered facetoface if possible and not over the telephone Receiving a call: Answer your phone promptly to save them having to ring again Greet the caller pleasantly. Don't be too busy to be nice Take messages for others clearly and politely. Always return telephone calls and do so as soon as possible If it is necessary to transfer the call, first TELL the caller that you are transferring the call and THEN do it Let the caller be the one to end the call first

Keeled → Inglise keel
6 allalaadimist
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Tarkvaratehnika 3 variant

заказчику. 4 test levels Unit test(module test, verify the functionality of a specific section of code), Integration testing(verify the interfaces between components against a software design), System testing( testing a completely integrated system to verify that it meets its requirements), Acceptance testing(testing delivered to user) Waterfall gde nuzno naiti owibku 2loeng 9 Tarkvaraprobleemi lahendamine varajastes disainietappides on on 100 korda odavam kui... Extreme programming XP short iterations(1-2 weeks), short release cycles(1-2 months),user stories(customer perspective), customer sets priorities( can and will always change), co-located team(open workspace), customer is always available(active communication), daily stand-up meetings(developers sign up for stories),pair

Informaatika → Tarkvaratehnika
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Boriss Akunin „Azazel“

to kill Fandorin, and they are about to do so when Count Zurov appears out of nowhere and saves Fandorin's life. Zurov admits to Fandorin that jealousy over Amalia led him to follow Fandorin to London. Fandorin assures Zurov that he is no rival for Amalia, and Zurov leaves to either kill her or "take her away somewhere". Meanwhile, Fandorin hurriedly leaves for St. Petersburg to intercept the letter that Amalia has mailed to her Azazel contact there. He succeeds, and sees the letter delivered to Gerald Cunningham, a teacher at the Moscow Astair House. Fandorin reports this to Brilling, and they go together to arrest Cunningham--but Brilling shoots Cunningham dead, and reveals to Fandorin that he is also an agent of Azazel. Fandorin and Brilling struggle, and Brilling is killed. Fandorin travels back to Moscow to continue the investigation. While on the way, he meets Elizaveta on the train, and finds out that she is as smitten by him as he is by her

Kirjandus → Kirjandus
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Correlation between brand longevity and the diffusion of innovations theory

from each other. In branding, it is thus essential to portray the relative advantages in a direct way. High-involvement products – things that portray social symbolism and status. These products are more expensive, they depict social class and are leveraged for acceptance to those classes. There is uncertainty and risk involved in this buy. There is often post buy regret and rationalisation for the reason of that buy. To reduce the risk, the difference with competition needs to be delivered to the customer. The brand has to be portrayed unique and therefore has to be perceived more valuable (as it is more expensive). The communicators of brands must here be cautious of consumers’ perspectives to address all uncertainties in the right way. The author stresses that ‘the diffusion of an innovation is mostly reliant on the social acceptance of a collective social system and only partly on the change agent’s or communication manager’s initial awareness–creation campaigns

Keeled → Inglise keel
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Case Google

and started using famous Page Rank algorithm. A reliable searches through the number of websites that link to a page to weight search result relevance. · Google focusing on the user- Focus on the user and all else will follow. Attraction for users were the no-nonsense simple white search pages and distractive colorful logo with no ads or editorial content on the page lead to easy and fast search that Yahoo couldn't imitate. · Google delivered search results people really wanted- trustworthy for users. The promised not to sell placement in search results to advertisers and instead rely on the true natural search to deliver users the content they really are looking for. · Effectively monetizing paid search-made Google economically successful as a business. They adopted a "cost per impression" in 1999 and then in 2002 they

Keeled → Inglise keel
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pdf

Review Of Donald Norman Design Of Everyday Things

notable notions - at the disposal of anyone involved in design willing to use them. Had it really been made a part of compulsory reading for every designer ever educated from now on, the world undoubtedly would have become a better, more comfortable and user friendly place. One of the leitmotifs of the book that keeps re-emerging throughout is that majority of so called human errors are caused by inadequate design - a notion that serves as an active consolation thanks to which the reader is delivered from their feeling of incompetence. Although majority of readers do openly embrace this deliverance, to reinstate its validity I would refer to aviation industry, known for continuous reissue of regulations upon the standards to which cockpit and other human-operable equipment should conform after any major accident where "human error" has been detected. They do recognize that the actual fault is with the machinery and that it should have been "designed for error" in the first place

Keeled → Inglise keel
4 allalaadimist
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NÄGEMUS LOGISTIKA VALDKONNA ARENGUST JA TULEVASEST ELUKUTSEST

(4.1) Oma enam kui 325 000 töötajaga pakume palju erinevaid logistilisi lahendusi. DHL on osa maailma juhtivast logistikakontsernist Deutsche Post DHL Group. DHL Estonia AS tegutseb Eestis aastast 1993. DHL pakub lennuvedu, merevedu, maantee-ja raudteetransporti, tollimaakerlust, veose turvalisust, maanteetranspordi kindlustust ja ladustamisteenust. DHL-i visiooniks on olla kogu maailma teenindav logistikakontsern. Nende missioon - Excellence. Simply Delivered. ­ on meie teetähiseks. DHL etendab inimeste omavahelisel ühendamisel tähtsat rolli, tehes nende elu paremaks. Teatavasti on kaubandus ja heaolu omavahel tihedalt seotud. Ülemaailmne kaubandus sõltub logistikast, mis tähendab seda, et logistikaettevõttena me saame ühiskonnale luua tõelist lisandväärtust. UPS sai alguse 1907. aastal asutatud kullerettevõttest ning on kasvanud mitme miljardi dollarise

Logistika → Logistika
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Inglise keele kordamine

(We have been cleaning the house all morning) · To express anger, irritation or annoyance (She has been using my computer without asking) · Fo repeated actions in the past continuing to the present. (She has been going to the gym) TIME EXPRESSIONS USED WITH PRESENT PERFECT CONTINUOUS: how long..?, for, since, all day/morning etc, lately, recently Past Simple · Action occurred at a definite time in the past (Postman delivered the parcel..) · Actions that happened immediatly after one another in the past (She opened the curtains and looked out of the window) · Habits and states which are now finished (Paul worked in a factory when he was younger) NB! Used to can be used instead of past simple for habits and states TIME EXPRESSIONS USED WITH PAST SIMPLE: yesterday, then, how long ago..?, last night/week/Friday etc three days etc ago, in 1990 etc Past Continuous

Keeled → Inglise keel
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ppt

Arvuti ehitus

Bill Gates and Paul Allen ship 4K and 8K version of BASIC v2.0. Dick Heiser opens Arrow Head Computer Company, subtitled "The Computer Store", in Los Angeles, selling assembled Altairs, boards, peripherals, and magazines. This is the first retail computer store in the USA. 1976 Steve Jobs and Steve Wozniak form the Apple Computer Company, on April Fool's Day. The Apple I computer board is sold in kit form, and delivered to stores by Steve Jobs and Steve Wozniak. Price: US$666.66. Paul Terrell orders 50 Apple computers from Steve Jobs, for his Byte Shop. 1981: IBM PC IBM announces the IBM 5150 PC Personal Computer, in New York. The PC features a 4.77MHz Intel 8088 CPU, 64KB RAM, 40KB ROM, one 5.25inch floppy drive (160KB capacity), and PCDOS 1.0 (Microsoft's MSDOS), for about US$3000. Also included is Microsoft BASIC, VisiCalc, UCSD

Informaatika → Informaatika
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Industry of television and video technics

Video Technics Inc., a worldwide supplier of cutting-edge broadcast products, continues to pioneer the way digital media is ingested, edited, produced, and played to air. Offering much more than its signature feature-packed, robust, scalable servers, the company also delivers innovative and reliable complete end-to-end global broadcasting solutions for the corporate, financial, government, education and postproduction sectors. Established in Atlanta, Georgia in 1987, VT has consistently delivered the most feature-packed and affordable solutions to the broadcast industry. Video Technics' ApellaTM and NewsFlowTM solutions streamline the entire production process from automated ingest, to edit, production, playout to air, to archive and feature proxy creation, and unparalleled asset management. These complete solutions, built around the Company's IT-based technology, have dependably anticipated and responded to the ever-evolving needs of the broadcast industry.

Geograafia → Geograafia
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Austraalia

Thousands of people went to the new land to find their fortunes. Gold was dug by hand, without any mining machinery. There was so much of it in the ground that some lucky gold- diggers found twenty to thirty kilograms of gold in an hour. By 1852 the country was gold-mad. Everybody was leaving for the goldfields, and all normal work stopped. In the countryside the cattle were left to starve and the crops were not harvested. In the towns all shops were shut, no letters were delivered, no newspapers appeared. Soon it became so difficult to get food that men had to fight for it. They had plenty of gold, but they had nothing to eat. As there was no transport, they could not leave the goldfields area and could not take their gold away from the goldfields. The government was helpless because the police and the troops, too had rushed to the goldfields and were digging gold. During Australia's gold rush days the population grew from 405,000 in 1850 to 1,146,000 in 1860.

Geograafia → Inglisekeelne geograafia
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odt

Comparative law

between those which are part of the European Union and those which belong to other international organisations. COURTS OF THE EUROPEAN UNION The Court of Justice of the EU (CJEU) refers to the whole judicial system of the EU. It is composed of three courts: the Court of Justice; the General Court; the Specialised Courts. Court of Justice The Court of Justice has jurisdiction in actions brought by Member States or European institutions. It may also have jurisdiction of last resort in judgments delivered by the General Court. In this case, it rules on the questions of law only and not on the facts of the case. General Court The General Court is attached to the Court of Justice and is designed to reduce that Court's workload. The General Court has jurisdiction to hear at first instance actions brought by Member States or individuals in the cases provided for by the European Treaties. Specialised Courts The Specialised Courts were created by the European Parliament and the Council in accordance

Keeled → Inglise keel
7 allalaadimist
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Marilyn Monroe

of remarriage. Archive footage shows Bob Hope jokingly dedicating Best Song nominee The Second Time Around to them at the 1960 Academy Awards telecast. According to Maury Allen, on August 1, 1962, DiMaggio ­ alarmed by how his ex-wife had fallen in with people such as Frank Sinatra and his "Rat Pack" ­ quit his job with a PX supplier to ask her to remarry him. After her death, he claimed her body and arranged her funeral, barring Hollywood's elite. For twenty years, he had a dozen red roses delivered to her crypt three times a week. Unlike her other two husbands, he never talked about her publicly, wrote a tell-all, or remarried[39]. Arthur Miller Miller and Monroe at a press conference after their weddingOn June 29, 1956, Monroe married playwright Arthur Miller, whom she first met in 1951, in a civil ceremony in White Plains, New York. City Court Judge Seymour Robinowitz presided over the hushed ceremony in the law office of Sam

Ajalugu → Ajalugu
10 allalaadimist
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Logistika konspekt ekasmiks

CIP – Carriage and Insurance Paid to (named place of destination) Kasutatakse kõigi veoviiside puhul Kaup kindlustatakse ostja kasuks minimumkattega veokindlustusega Müüja peab sõlmima veolepingu kauba veoks nimetatud sihtkohani ostja maal ning kindlustama kauba ostja kasuks veo ajal Tarne on sooritatud, kui kaup on üle antud vedajale (See on ka riski ülemineku hetk müüjalt ostjale) DAT – Delivered at Terminal (named terminal at port or place of destination) Müüja on kauba tarninud, kui saabuvalt veovahendilt mahalaaditud kaup on antud ostja käsutusse nimetatud terminalis nimetatud sihtsadamas või sihtkohas. Müüja kohustus on täita kõik tolliformaalsused kauba ekspordil ja, kui vaja, ka transiitveol läbi kolmanda maa. Ostja kohustus on täita tolliformaalsused impordil. DAP – Delivered at Place (named place of destination)

Logistika → Logistika
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Tuuma energia

All utility-scale reactors heat water to produce steam, which is then converted into mechanical work for the purpose of generating electricity or propulsion. In 2007, 14% of the world's electricity came from nuclear power. More than 150 nuclear-powered naval vessels have been built, and a few radioisotope rockets have been produced. Nuclear life cycle The Nuclear Fuel Cycle begins when uranium is mined, enriched, and manufactured into nuclear fuel, which is delivered to a nuclear power plant. After usage in the power plant, the spent fuel is delivered to a reprocessing plant or to a final repository for geological disposition. In reprocessing 95% of spent fuel can be recycled to be returned to usage in a power plant. What is nuclear energy? Nuclear energy was first discovered by French physicist Henri Becquerel in 1896, when he found that photographic plates stored in the dark near uranium were blackened like X-ray plates, which

Füüsika → Füüsika
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ECDIS Voyage planning

Autopilot  Navi-Sailor 3000 ECDIS provides a facility for sailing in the Autopilot mode. Route Monitoring  Route monitoring is permanent mode running concurrently with other operation modes, it produces most important information for navigator while sailing. Chart corrections  Chart updates are provided using Notices to Mariners documentation within the respective countries. Chart updates are delivered to customers on-line on practically the same day as the information is released on that country's HO web site. Chart Update information for Transas charts in TX-97 format is updated via the Internet every two weeks and is readily available for all users of the company's electronic chart systems.  Distribution system The professional distribution system used by the company, also enables customers to update the chart collection data

Merendus → Navigeerimine
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Unit 4 words

Personnel ­ the people who work for a company or organization, or who are members of a military force Persuasive ­ good at making people agree to do or believe what you want them to Pitfall ­ a problem that is likely to happen in a particular situation Pocket ­ a small bag that forms part of a piece of clothing and is used for holding small objects Pose ­ to create a difficult or dangerous situation Post ­ the letters and parcels that are delivered to someone Preside ­ to be in charge of an official meeting, ceremony, or other event Profession ­a job that you need special skills and qualifications to do, especially one with high social status Promotion ­ a move to a higher level in a company, institution, or sport Public announcement ­ Punctual ­ arriving or happening at the time agreed on Pursue ­ to follow a course of activity Redundancy ­ a situation in which someone is told to leave their job because they are no

Keeled → Inglise keel_baaskursus
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The President of the United States and his family

Their relationship started with a business lunch and then a community organization meeting where he first impressed her. The couple's first date was to the Spike Lee movie Do the Right Thing. They married in October 1992, and have two daughters, Malia Ann and Natasha. Malia Obama and Sasha Obama Barack and Michelle Obama have two daughters: Malia Ann, born on July 4, 1998 and Natasha born on June 10, 2001. They were both delivered by their parents' friend Dr. Anita Blanchard at University of Chicago Medical Center. Before his inauguration, President Obama published an open letter to his daughters in Parade magazine, describing what he wants for them and every child in America: "to grow up in a world with no limits on your dreams and no achievements beyond your reach, and to grow into compassionate, committed women who will help build that world. While living in Chicago, the Obamas kept busy

Keeled → Inglise keel
7 allalaadimist


Sellel veebilehel kasutatakse küpsiseid. Kasutamist jätkates nõustute küpsiste ja veebilehe üldtingimustega Nõustun