Complaint letter
Whereas all my classes in London start at 10 o'clock sharp and I do not want to be late
because I have paid for these I always check the schedule for the most convenient choice of
train. Nevertheless last week all my journeys to my course delayed. On the worst day the train
was 1 hour and 20 minutes late. Therefore I missed two classes in addition to numerous
delays and loss of nerves.
Although I understand that the weather conditions last week were extremely
complicated the deferments should have been prevented, because that is quite predictable
especially in October.
As you have proposed in your information leaflet, which I picked up from the station,
I require the vouchers to the value of fifty per cent of my journey. Additionally I would be
grateful, if you compensated both of the missed classes for me.
Yours sincerely,
annaabi.ee 
