Cialdini raamat
Vincent who somehow arranged for patrons to order more and tip higher. The
other servers were not even close to him in weekly earnings.
So I began to linger in my duties around Vincent's tables to observe his tech-
nique. I quickly learned that his style was to have no single style. He had a reper-
toire of approaches, each ready to be used under the appropriate circumstances.
When the customers were a family, he was effervescent-even slightly clownish-
directing his remarks as often to the children as the adults. With a young couple on
a date, he became formal and a bit imperious in an attempt to intimidate the young
man (to whom he spoke exclusively) into ordering and tipping lavishly. With an
older, married couple, he retained the formality but dropped the superior air in
favor of a respectful orientation to both members of the couple. Should the patron
annaabi.ee 
