THE PSYCHOLOGY OF COMMUNICATION
+#"'72':&()&2#+&*!2'62*9%+,
! 0&('6%&#"B:$#&"&:2)#%7&69"++&2'&H!"7%&W&5"#$%5"#26+&X0&A"+&#$%&('98&
('%&2'&#$%&69"++&A$(&A"+'U#&:2)#%7YZ,&&/2'6%@&2'&%9%5%'#"!8&+6$((9@&#$%8&$"7&
92##9%& 72)!6B9#8& A2#$& #$%& 5"#$& 6B!!26B9B5@& #%"6$%!+& $"7& %'!26$%7& #$%& 6B!I
!26B9B5& 38& #%"6$2':& #$%5& +(5%& "9:%3!",& &>(&+(94%&%VB"#2('+@& #$%8&A(B97&
!%62#%& "& 92##9%& 5"'#!"[& RB#& 2#& (4%!& #$%& (#$%!& +27%& "'7& 6$"':%& #$%& +2:'],&&
"&7"89:;<="8>"?7"@ABC;DE"1>AD>;"F9CGG:ADE"@>A"89B="B;=BH98I
!"""""
6""#$%&"'()*+",%"-+.*,"/0)-12,3"""""""""""""""""""""""""109
!"#$%&'% %(% ) %*%+%,-% ."/0%(% +%,1*%+%23%%456/7/8-% (9*%+%,%65#:;%<50'#$/%
."/=%>0;%%!(%+%,%65#:;%.5.>::?%@>'!/%."/=3
" A%">;%.5%./><"%."/=%."/%@>$&<%B8&0<&B:/%&0%<50<8/./%./8=$C%%D0%/E#>1
.&50%&$%>%@>:>00;%."/8/'58/-% &0%58;/8%.5%=>&0.>&0%.">.%@>:>07/%
F
.5%;5%."/%$>=/%."&0F%.5%@5."%$&;/$3
(%)%*%%%%%%+%," " " (9*%%%%%%%%+%," " !(%%%%%%+%,%
annaabi.ee 
