THE PSYCHOLOGY OF COMMUNICATION
6'596'5= !BB=E>S2/@J*'P@,0-EU''8)
!-EB=,@>,'')( !B=E>0/DVS''6*'I8*'77*'(7)*':(6
!&$#$!"&'+20;)A''..:/46'-4=:' !B>5E--*'">@JV>''(8)*'::34::(
' -4B DB>=VS'D,--BSV2''(7+*'(984(97
!)@#$0$C2'A$,,)#"#!2''4/ !N$%&XGN&'L'YHH/DT*'?>,0D/S''9+
DB22V0/D,@/B0'SE@@/0KS'/0'V0/4 !>B4O,K0B0'.S'&E,05E>@J,-''):
.E>S/@U'':3+*':()4:(+ !P%QPZH&GO%M"#R%'':38
!B22V0/D,@/B0'P@V5/ES''9*'(6*'' !>2'<>#!0$)#''-7
' )6*'(9:*'::I*'::+ !>+>&"0$C2'*2!)*A''=?
DB2=-EF/@U''+*'(3*'8+*'(8:*'(9)*'' DU[B>K''(7(*'(9I4(96*'(98*'(9+*'
' :37*':()4:::*'::84::7*'' ' ()84()7*'(+)*'::6*'::8
' ::9*'::+
!)+1>&,$)#''-47 A"*I'"A"10"0$)#''-==
DB2=V@E>''(3*'79*'7)*'(384(3+*'' "<1%&'()8+''9(
' (:8*'(6)*'(6+4(8I*'(88*'' "<1%&'()9:''9(
!"#$%! &'(
annaabi.ee 
