THE PSYCHOLOGY OF COMMUNICATION
)% >!",% ($)-"% ,!$1% ,!$(&$8#$&% @0$",$5% %7$)-"% )2% .2,% &-(:81% $4,$.)%
(-.)&%+',%,!$1%@!"./$%(-.)&5
! O-88-"(%L"8#-.% >2.)$0$)%>!1%+0"-.%)"("/$% "33$@,$)%,!$% 0$")-./%
"+-8-,1%23%!-&%3",!$05%%Q'0$81%0$")-./*%'.8-?$%&:$"?-./*% -&%"@J'-0$)%@'8,'0"881%
0",!$0%,!".%+-282/-@"881*% ".)%,!'&%@2'8)%.2,%+$%"33$@,$)%+1%)"("/$%,2%"%:"0H
!""")-./#./#0-1#'#23435#2673#821#-89:#-6;5#<35.6=#=34673=#76#><;53?#[email protected]#0-32#'#
@33<#8#53B65=#6:#7.C3#/<327#B6CC;2.B87.2AD##)-353#./#89081/#/6C3#8BB6C<821E
.2A#B6CC;2.B87.62#8B7D##)-./#./#0-1#'#=62F7#@260#0-87#'#7-.2@#;27.9#'#-385#0-87#'#
/81#65#538=#0-87#'#05.73D##
"#!!$%&'()'*+!(+&!'(!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!","
!"#$%&'(&')&(*+(!,)(-'&"./((0)(#*.#%$1)1(!,&!(2!!"#$%&'()"%*'+','$-"%#$".'#$&"
/0" 1(" ,2$" !3" &/#'()"42'+&211&" !!" %-".$" -%35" ,2$3" %#$" 6-17,!.'#$&8"&/#'()"
&$9$+10:$(,"#%,2$#",2%("2%#&!.'#$&"'(",2$":%(($#"17"'(-,'(4,-3 (456789:;(
<&=)(>?>@A(((<)',&BC(!,)(D&'"*$C()E!'&C*F&!"#(!**%C(G)(,&D)(&#H$"')1(*D)'(
annaabi.ee 
