THE PSYCHOLOGY OF COMMUNICATION
*4&5H9&'09-#13$! ('4$//!
.+(! &%$! 3+3&44.! 5+4+%9*41'07O ! ! "#$! /&)$! &%2()$'3! &@@41$/! 3+! 3-+9
01)$'/1+'&4! 1)&2$/?! -#15#!&%$! &/!&%31!51&4! &/!*4&5H9&'09-#13$!1)&2$/7!P9
P
>=?:98=>6@"9<5"A56=;B98=>"86">=9":6"C==D":6"=BA"5E56F"GB;85>"
H8>I85;D@"=>5"=I"JE"69BD5>96"K<="<5;75D"J5"K89<"9<5"5DB9:8>J5>9"65L98=>"=I"9<5"
14M$%&"9=":LL=J7:>E"9<5"J=?85"!"#$!"%@"9=;D"J5"9<5"I=;;=K8>C"69=AEF")5"K:6"
K=AN8>C";=>C"<=BA6"69:A8>C":9":"6LA55>"8>":"O5:L<"<=B65"8>"P:>9:"1ABQF"*6"<86"
:995>98=>"DA8I95D"9="9<5"?85K"=I"9<5"P:>9:"1ABQ"O5:L<"8>"9<5"78L9BA5"K8>D=K"O5<8>D"
<86"6LA55>@"<5"K:6":69=>86<5D":9"9<5"CA5:9"A56=;B98=>"=>"9<:9"R6LA55>RF"H<5>"<5"
69:A95D"<=K5?5A"9="9AE"9="C59"<86"LBA6=A"=>"6=J5"7:668>C"L;=BD"9="5D89"9<5"8J:C5@"
annaabi.ee 
