THE PSYCHOLOGY OF COMMUNICATION
"#$%&'(
O
EF(*5&;.#%.+1#,(#$$'+#/"0(4+/23&3(+1(%"&(#'-25&1%(%"#%(/+5$2%&'3(#'&(B&%7
%&'( 23&;( %+( &6%&1;( %"&( 1&'9+23( 383%&5( B8( .1%&,,.-&1/&( #5$,.!/#%.+1( *GH0(
'#%"&'(%"#1(%+(3.52,#%&(.%(:.%"(#'%.!/.#,(.1%&,,.-&1/&(*HG0<
O
! !"#$%&'(EE(*B.+,+-./#,( #$$'+#/"0(#1;(/"#$%&'( EI(*3+/.+,+-./#,( #$7
$'+#/"0(;&#,(:.%"( %"&( /+5$,&6.%.&3( #'.3.1-(4'+5( %"&( 4#/%( %"#%(%"&( 1&'9+23(
383%&5( .3(&5B&;;&;(.1(#(".&'#'/"8( +4(383%&53(:.%".1(383%&53<((J"&'&( #'&(
32B383%&53(:.%".1(%"&(1&'9+23(383%&5(:"./"(.3A(.1(%2'1(#(32B383%&5(+4(%"&(
R
$&'3+1A(:"+(.3A(.1(%2'1A(#(32B383%&5(+4(9#'.+23(3+/.#,(-'+2$3<(
! K"&1(#3?&;(%+(#//+21%(4+'(%"&(32//&33(+4(".3(4#5+23(,&/%2'&3A( L'+7
4&33+'(H,#1(M+,;3%&.1(+4(!+'1&,,(N1.9&'3.%8(3#.;(>!"#$%%"&$'"()*#"!+'",-./,"
P
#-"#$%%"&$'0"!"#$%%"&$'0"*/1"#)$/"!"#$%%"&$'"()*#"!+2$"#-%1"&$'<@ (((GO5( %&,,.1-(
8+2(:"#%(GO5(-+.1-(%+(%&,,(8+2("&'&(.1(!"#$%&'(E(*L'+,+-2&0A( GO,,(%&,,(8+2(.1(
%"&( B+;8(+4(%"&( B++?(*
annaabi.ee 
