THE PSYCHOLOGY OF COMMUNICATION
#4),-%&%) .&%)
<.(,%&)8%#%()3-"0-)0/#,&/2)/,-%&)8%#%()U,-/(%)3%)(-.&%4)3",-):%&=)("<+2%7)
+&"<",":%)/&8.#"(<(V5))6-"()2%#,) (/<%) (*++/&,),/) K,%:%#)E.=)@/*247) R"0-9
.&4)W%3/#,"#7) .#4)/,-%&)%:/2*,"/#.&=)+(=0-/2/8"(,()3-/).&8*%4),-.,),-%&%)
=!!!&>?!2@ABCDEB!FGGHBGH?#!!)H!EI!IJKI?LJ?BHDM!K??B!@?N?AD?O!H>AH!.GIADEBO!2@ABCDEB!
O?I?@N?O!A!I>A@?!EB!H>?!@?IJDHABH!,GK?D!6@EP?#!!&QG!KGGCI!RG!QAM!K?MGBO!H>?!
GKDERAHG@M!FGGHBGH?!HG!S@?I?BH!A!IH@GBR!A@RJT?BH!FG@!>?@!UAI?!V(/--1WX!
$/%.'Y#!!
"!!3)&-!0'*-04!(&!5,-0'!6/0)7*'8!!!!!!!!!!!!!!!!!!!!!9:
!"#$%& '(& )#%%(*+& %,-.-/0!& )102/)& 0*& /1(& (3"$#/0"*-,4& 5,"!())6& & 7#!1&
!1-*8()&!"#$%&'(& -//,0'#/(%& /"& !1-*8()&0*& /1")(& .-)/(,& 8(*()&910!1& !-):
!-%(%&/1,"#81"#/&/1(&(*/0,(&)4)/(.&#*%(,&/1(0,&!"*/,"$6
! ;&.-<",&5,"'$(.&90/1&/1(&/1(",4&"2&(3"$#/0"*+&-)&=-,90*&5,()(*/(%&
F
0/+&0)&/1-/&8,-%#-$&!1-*8(&/1,"#81&3(,4&"!!-)0"*-$&.#/-/0"*)&>(,,",)?&0*&/1(&
/,-*).0))0"*&"2&/1(&8(*(/0!&!"%(&
annaabi.ee 
