THE PSYCHOLOGY OF COMMUNICATION
(,+(& "62#-/"!& '("& /"2"/+9!!,-4!&
-4&!-+,"')&,?&H83385"& (8*&3""4&83#"&'-&5"'&(,!&<8+(,4"& '-&.-/>&-$"/&J]]&
)"8/!& 3"?-/"& !-<"-4"& "#!"& !48##)& <8485"*& '-& 39,#*& -4"& '(8'& *,*& .-/>&
@VTHA;U&[&^&A1CSDTUV&HF0
! G4-'("/&"++"4'/,+& C45#,!(<84&+-4'/,39'"*& '-& -9/& +-4+"2'98#,R8',-4&
-?& '("& +-<29'"/0& &G#84& 19/,45& IJPJ_7JPL`M&2/"!"4'"*& 9!&.,'(& '("&!"#$%&'
()*+$%,&84*& '("&!"#$%&' !,-.0& &B"& ,<85,4"*& 8&*"$,+"& '(/-95(&.(,+(&-4"&
+-9#*& '(/"8*&84&,4?,4,'"& #--2&-?&!=98/"!&@1aSTUVF0& &C8+(&!=98/"& +-4'8,4!&
",'("/&8&J&-/&8&]0&&1("&<8+(,4"&+84&",'("/&+(845"&-4"&!)<3-#&'-&'("&-'("/&-/&
#"8$"& ,'& '("& !8<"0& &B"& 8/59"*& '(8'& 84)& 2/-3#"<& .(,+(& +84& 3"& "62/"!!"*&
+#"8/#)&,4&'"/"*& '-&'.-& -'("/&'"/<,48#!&.(,+(& 8/"&-9'&-?&!,5('%& -2"/8'"*& /"!2"+',$"#)&
!""#$%&'()$*+"(+,"($""""""""""""""""""""""""""""""""""""""""""""""""-.-
annaabi.ee 
