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"following" - 501 õppematerjali

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The Use of the Telephone in Relation to Customer Service

When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success. The phone is probably the most used tool in modern business. **Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practised. Following are the most basic ones, which should always be employed. 1. Use the four answering courtesies: · Greet the caller · State your organisation (or department) · Introduce yourself · Offer your help "Good afternoon, Accounts, Andrew Batt speaking. How may I help?" 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects on the professionalism of your organisation. 3...

Inglise keel
6 allalaadimist
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Charles Dickens "Our Mutual Friend"

Mr. Boffin becomes more unkind to John Rokesmith every day and Bella feels sorry about him. Eugene Wrayburn tells Mr. Lightwood that every evening when he goes out after dark, he is followed by Bradley Headstone and sometimes Charley Hexam is with him. So Mr. Wrayburn goes to walk with Mr. Lightwood and the schoolmaster is following them. After some time Mr. Rokesmith decides to leave his work and says that he loves Bella. Because of that Bella decides to leave too and they want to marry. Lizzie hears a cry and a splash and she notices that Eugene is drowning and she gets him to the doctor. Lizzie finds out that Eugene Wrayburn is dying and his last wish is to see her. When Lizzie goes to see Wrayburn, they want to marry. Charley said to Mr. Headstone that Mr. Wrayburn is killed and he suspects that Mr. Headstone killed him...

Inglise kirjandus
9 allalaadimist
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Writing a formal letter in english about a newspaper ad

Writing a formal letter in English An example of a task: You are trying to find accommodation for yourself in London while studying at a college there. You have the task of writing to Mr Sabir Siddique who has put the following advertisement in the newspaper. Read the advertisement and the notes you have made. Then write your letter to Mr. Siddique. Write a letter of 120 words. Do not write any addrsses. Flat to let Finsbury Park how far from central London? 10 minutes from Manor House tube Self-contained ground floor flat big enough for two? Bedroom, living room, study room Fully furnished what furniture? 90 pounds per week any extras to pay like electricity?...

Inglise keel
99 allalaadimist
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The USA

S.A) Geography The main part of the United states extends from the Atlantic Ocean in the east to the Pacific Ocean in the west. It covers the middle of the North American continent. This area is called ,,the continental United states". The continental United States is bounded to the North by Canada and to the South by Mexico. The border with Canada is often called ,,the longest unguarded border in the world". The United States and Canada are good friends and they have very few problems in managing the border. The borded with Mexico is different. Immigrants are constantly crossing the border illegally. Every day about 2,000 of them are captured and sent back, but may others get through. There are also two states that are not connected to the continental United States. They are Alaska and Hawaii. There are two mountain ranges in...

Inglise keel
4 allalaadimist
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Canada/ Kanada

The population clock counts are based on Preliminary Postcensal Estimates as of July 1st, 2007. The growth rate calculated for the year ending June 30th, 2007 is applied to this population and kept constant. Actually, the clock's counter increases according to an annual growth rate of 1.000% as calculated from the following postcensal estimates: July 1st, 2006 Population: 32,649,482 July 1st, 2007 Population: 32,976,026 The clock is using the annual growth rate (1.000%) measured for the year ending on June 30th, 2007. By applying this rate to the estimated Canadian population as of July 1st, 2007, Canada's population is growing by one unit every minute and 36 seconds. This growth is broken down into: · One birth every one minute and 29 seconds...

Inglise keel
14 allalaadimist
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Michael Morpurgo

He has a wife called Clare and three children and six grandchildren. His the author of many books for children, five of which have been made into films. He also writes his own screenplays and libretti for opera. Following an early job as a school caretaker, Michael studied English and French at King's College London, and went on to teach primary school pupils in Kent. Morpurgo's work is noted for its "magical storytelling". His ambitions for writing shows in all of his stories. In 1976 Michael and his wife Clare, established the charity Farms for City Children. The programme involves the children spending a week at a countryside farm, during...

Inglise keel
10 allalaadimist
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odt

The Duke of Edinburg's Award (DofE)

Young people design their own Award Programme, set their own goals, and record their own progress. Around 275,000 participants are taking part in their DofE Programme at any time. There are three DofE award levels ­ bronze, silver, and gold. BRONZE is for over 14, SILVER is for over 15, GOLD is for over 16 and it's possible to start at any Level. With assistance from adult Leaders, participants select and set objectives in each of the following areas: Volunteering: undertaking service to individuals or the community. Physical: improving in an area of sport, dance or fitness activities. Skills: developing practical and social skills and personal interests. Expedition: planning, training for and completion of an adventurous journey in the UK or abroad. At Gold level, participants must do an additional fifth Residential section, which involves staying and working away from home and doing a shared activity....

Inglise keel
4 allalaadimist
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Arthur Conan Doyle

He then went on to Stonyhurst College, but by the time he left the school in 1875, he had rejected Christianity to become an agnostic. From 1876 to 1881 he studied medicine at the University of Edinburgh, including a period working in the town of Aston (now a district of Birmingham). While studying, he also began writing short stories; his first published story appeared in Chambers's Edinburgh Journal before he was 20. Following his term at university, he served as a ship's doctor on a voyage to the West African coast. He completed his doctorate on the subject of tabes dorsalis in 1885. In 1882, he joined former classmate George Budd as his partner at a medical practice in Plymouth, but their relationship proved difficult, and Conan Doyle soon left to set up an independent practice. Arriving in Portsmouth in June of that year with less than £10 to his...

Inglise keel
17 allalaadimist
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Short and long term effects of alcohol

Death can also occur. Different concentrations of alcohol in the human body have different effects on the subject. Depending on the BAC (blood alcohol concentration) there are different states the consumer may end up: euphoria, lethargy , confusion, stupor, coma. Therefore it is important to have control over alcohol intake in order to avoid coma while the goal is euphoria. Allthough when taking a next beer, following mornings hangover seems to be the main disadvantage, in addition there are also long term effects such as an increased risk of developing alcoholism, cardiovascular disease, liver disease, and cancer. Damage to the central and peripheral nervous system is a result of sustained alcohol consumption. On the other hand research has found a correlation between light consumption ­ in other words- one or two alcoholic beverages per day- and reduced risk of heart disease as well as...

Akadeemiline inglise keel
62 allalaadimist
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Inglise keele kodulugemine teemal: Mass Media

buzzle.com By Arjun Kulkarni Pros of Mass Media: · The wide reach offered by mass media is phenomenal. It can target a global audience. · In terms of newspapers and magazines, it can reach a specified target group. Besides, it is easily accessible. For example, the newspaper lands on the doorstep and we have the latest news in our drawing rooms due to the television set. · Certain types of media have a loyal fan following . This would mean that an advertiser, publication or news channel would have a ready audience. · We have the latest news and information at the click of the mouse! The Internet is such a medium that it can give many options for the kind of information required. · Television, movies, Internet and the radio are some of the best forms of entertainment. · Mass media can be used for educational purposes in an effective manner. Cons of Mass Media:...

Inglise keel
34 allalaadimist
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"Othello"

Cassio goes to Othello with a message, that his help is needed in the matter of the imminent Turkish invasion of Cyprus. Soon, Brabantio arrives with Rodrigo and others, accusing Othello of stealing his daughter by witchcraft. Othello explains that he won Desdemona's heart honestly, not by witchcraft. The duke says that Othello must go to Cyprus to aid in the defense against the Turks, who are headed for the island and Desdemona goes along. On the following day in Cyprus, two gentlemen stand on the shore with Montano and third man arrives saying that the Turkish fleet has been wrecked in a storm at sea. Cassio's ship did not suffer the same fate, he arrives soon after, followed by another ship carrying Iago, Rodrigo, Desdemona and Emilia. When they wait for Othello, Cassio greets Desdemona by clasping her hand. Watching them, Iago is drawing up a plan. Soon Othello arrives. Later,...

Inglise kirjandus
7 allalaadimist
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Esp lühendid eri marki sõidukitel

Stability control systems are offered under the following names: * Acura: Vehicle Stability Assist (VSA) * Alfa Romeo: Vehicle Dynamic Control (VDC) * Audi: ESP - Electronic Stabilization Program * Buick: StabiliTrak * BMW: Dynamic Stability Control (DSC), including Dynamic Traction Control * Cadillac: All-Speed Traction Control & StabiliTrak * Chevrolet: StabiliTrak (except Corvette - Active Handling) * Chrysler: Electronic Stability Program (ESP) * Dodge: Electronic Stability Program (ESP) * DaimlerChrysler: Electronic Stability Program (ESP) * Fiat: Electronic Stability Program (ESP) and Vehicle Dynamic Control (VDC) * Ferrari: Controllo Stabilita (CST) * Ford: AdvanceTrac and Interactive Vehicle Dynamics (IVD) * GM: StabiliTrak * Hyundai: Electronic Stability Program * Honda: Electronic Stability Control (ESC) and Vehicle Stability Assist (VSA) and Electronic Stability Program (ESP) * Holden: Electronic Stability Program (ESP) * In...

Ärijuhtimine
16 allalaadimist
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Inglise keele konspekt

Linking words Giving examples: For example, for instance, namely Adding information: And, In addition, As well as, Also, Too, Furthermore, Moreover, Apart from, In addition to, Besides Summarising: In short, in brief, in summary, to summarise, in a nutshell (kokkuvõtvalt), to conclude, in conclusion Sequencing ideas: The former, ... the latter, Firstly, secondly, finally, The first point is, Lastly, The following Using linking words is a very good practice to get a good mark! Oral 1. Alguses on sissejuhatav jutt. Ole ilmekas, kasuta head sõnavara. 2. Tõmbad endale teema ja saad ettevalmistusaega 3 minutit. Valmistud monoloogiks ja räägid kokku 2 minutit, ilma vahele segamiseta. o Monoloogi skeem: a) Topic: (minu teema on...) b) My general opinion: c) Firstly d) Secondly e) Thirdly f) In addition...

Inglise keel
383 allalaadimist
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Kanada ajalugu, regioonid ja kliima

They fought over colonies and areas in that war. By 1758 the British had captured the French fortress of Louisbourg. It was an important position for the British to acquire because it guarded the entrance of the St. Lawrence river. This marked the beginning of the end for French rule in North America. In 1759 a famous battle on the Plains of Abraham just outside of Quebec City was fought. Yhe British were victorious and on the following spring they conquered the last French stronghold Montreal. At the present day more than five million French-speaking peole live in the Quebec province. Even today there are tensions bettween the British people and the French people and it threatens the unity of Canada. When the British took over they didn't change much in French traditions. They allowed the French peole to keep their religion, civil law system and language....

Inglise keel
8 allalaadimist
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"Marketing"

This interaction will provide you with research that is priceless. Small businesses typically have a limited marketing budget if any at all. Does that mean you can't run with the big dogs? Absolutely not. It just means you have to think a little more creatively. How about launching your marketing campaign by doing one of the following : · Call your vendors or associates and ask them to participate with you in co-op advertising. · Take some time to send your existing customers' referrals and buying incentives. Invite people into your place of business by piggybacking onto an event. Is there a concert coming to town, are you willing to sell those tickets? It could mean free radio publicity. If that is not your cup of tea, how about a walkathon that is taking place in...

Inglise keel
37 allalaadimist
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Uurimustöö Ettevõtte esimene aasta AS Baltic Pack Est näitel

PÄRNU SÜTEVAKA HUMANITAARGÜMNAASIUM Oliver Stimmer ETTEVÕTTE ESIMENE AASTA AS BALTIC PACK EST NÄITEL Uurimustöö Secunda aste Juhendaja Madis Talmar Pärnu 2010 2 SISUKORD Sissejuhatus.................................................................................................................................4 Algteadmised ettevõtlusest......................................................................................................... 6 1.1 Ettevõtluse erinevad vormid............................................................................................. 7 1.2 Riiklik abi ettevõtluses...

Uurimistöö
102 allalaadimist
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Hillary Diane Clinton

She was a United States Senator of New York from 2001 to 2009. In the 2008 election, Clinton was leading candidate for the Democratic presidential nomination. A native of Illinois, Hillary Rodham attracted national attention in 1969 for her remarks as the first student commencement speaker at Wellesley College. She embarked on a career in law after graduating from Yale Law School in 1973. Following a stint as a Congressional legal counsel, she moved to Arkansas in 1974 and married Bill Clinton in 1975. Rodham cofounded the Arkansas Advocates for Children and Families in 1977, and became the first female chair of the Legal Services in 1978. Named the first female partner at Rose Law Firm in 1979, she was twice listed as one of the 100 most influential lawyers in America. First Lady of Arkansas from 1979 to 1981 and...

Inglise keel
8 allalaadimist
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Filosoofia eksami spikker 2.

Lihtsalt praegused arvutid pole selleks võimelised, ei sa välistada, et kunagi ka tähendust mõistvad arvutid luuakse. Ning sellisel juhul muutuks piir inimese ja masina vahel juba üsna häguseks. Simulatsiooniargument. The simulation argument was set forth in a paper published in 2003. A draft of that paper had previousl been circulated for a couple of years. The argument shows that at least one of the following propositions is true: (1) the human species is very likely to go extinct before reaching a "posthuman" stage; (2) any posthuman civilization is extremely unlikely to run a significant number of simulations of their evolutionary history (or variations thereof); (3) we are almost certainly living in a computer simulation. It follows that the belief that there is a significant chance that we will one day become posthumans who run ancestor-simulations is false, unless we are...

Filosoofia
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Reported speech reeglid

It's them! They say: I'm sorry, but I think I'm going to be a bit late. There's a lot of traffic. After you finish speaking on the phone, you say to someone else: That was Juan. He said he thinks he's going to be late because there's a lot of traffic. Another example: A friend says to you: María's ill. She's got chickenpox! You say to someone else: Laura said that María's ill. She's got chickenpox. However, the following day you see María at the beach. You're surprised and say to her: Laura said that you were ill. She said you had chickenpox. This has to change to the past because it isn't true. María obviously isn't ill. Direct statements in a past tense do not always change either, because a change might alter the meaning or just make it sound confusing. For example: A friend is telling you about the horrible weather: It started raining heavily when I left work. This is where things get confusing:...

Inglise keel
62 allalaadimist
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Trafalgar Square

[5] The square has become a social and political location for visitors and Londoners alike, developing over its history from "an esplanade peopled with figures of national heroes, into the country's foremost place politique", as historian Rodney Mace has written. Its symbolic importance was demonstrated in 1940 when the Nazi SS developed secret plans to transfer Nelson's Column to Berlin following an expected German invasion, as related by Norman Longmate in If Britain Had Fallen (1972). Features Fourth plinth The fourth plinth on the northwest corner, designed by Sir Charles Barry and built in 1841,[6] was intended to hold an equestrian statue of William IV, but remained empty due to insufficient funds.[7] Later, agreement could not be reached over which monarch or military hero to place there....

British culture (briti...
7 allalaadimist


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