The Use of the Telephone in Relation to Customer Service **Telephone skills are the most important aspect of being successful in a call center job. When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success. The phone is probably the most used tool in modern business. **Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practised. Following are the most basic ones, which should always be employed. 1. Use the four answering courtesies: · Greet the caller · State your organisation (or department) · Introduce yourself · Offer your help "Good afternoon, Accounts, Andrew Batt speaking. How may I help?" 2. Show enthusiasm when you answer. Help make the caller feel welcome
IBM Watson Sander Siniorg 134676IAPB Description • Question answering computing system • Can process 500 gigabytes per second • Hardware cost about $3 million • Sources of information: encyclopedias, dictionaries, thesauri, newswire articles, and literary works Operation • Parses the clues into fragments • Executes thousands algorithms simultaneously • The more algorithms that find the same answer the more likely Watson is to be correct • Checks if potential solution makes sense • Dynamic learning
Dear Mr/Mrs (vastuvõtja nimi) 6 November 2012 Hello, thank you for inviting me, I will gladly come to your party. I would like to get some information about the party. I have some questions about the party. (SISSEJUHATUS) Could you tell me when it is the party? What clothing should I have? Where is the party at? Does the bus go there? if the bus does not stop there, I will come by car. Finally I want to say thay I am sorry I did not answering to your letter sooner. But now I want to thank you for the invitation.(KOKKUVÕTE) Yours sincerely (allkiri) (Sinu nimi)
walk to Castle Bridge and get acquainted wiht the sights and then we will come back. We should return to London at 14.30, but the coach arrives at 14.45, then we can get on the island faster or we can wait for the next coach. It can also be decided locally. You asked me about vegetarian option. Of course we also offer vegetatrian food, but for this we would need a approximate list of several students, who want vegetarian food. Naturally everyone gets a three- course lunch, also vegetarians. Now answering your questions, I hope you will receive the answers to your questions. If there are still some questions or misunderstandings, you can contact me. Sincerely Karin Brit Liinsoo
John Black & Co 49 Crown Road Ambridge 10 March 2010 Dear Sir/Madam I am writing to apply for the position of Office Junior, which was advertised in Eesti Ekspress on 1 March 2010. I am currently employed as Junior Administration Officer in X-Global Services, where I am responsible for processing of orders and preparing bills. My duties also include answering to phone calls and e-mails. I graduated from the secondary school in 2007 and passed a course in office administration in 2008. I am fluent in Estonian and English. I believe I would be suitable for the position as I have some relevant experience in the office work. I also consider myself to be reliable and punctual worker. I would be grateful if you would consider my application for the position. In addition to my letter I am including my CV. I look forward to hearing from you.
Truth or Dare? is a party game requiring a minimum of two players. The game is very popular with adolescents, but is also played by some adults and seniors. Rules One player starts the game by asking another player, "Truth or dare?" If the queried player answers, "truth," then the questioning player asks a question, usually embarrassing, of the queried player. If the queried player answers, "dare," then the questioning player asks the queried to do something, also usually embarrassing. After answering the question or doing the dare, the queried player asks "truth or dare?" of another player and the game proceeds as before. The game may be expanded upon by adding additional options to choose from, such as making the dare apply to both the questioner and the queried, or incorporating Spin the Bottle to select the next person to be asked; this results in many different "variants" of the game, limited only by the players' creativity.
You would spend most of your time behind a reception desk, using a computer and telephone switchboard. You would usually work shifts, which could include evenings, nights, weekends and public holidays. Part-time and seasonal work often available. DUTIES AND RESPONSIBILITIES: · Dealing with reservations by phone, e-mail, letter, fax or face-to-face. · Checking guests info and of the hotel, allocating rooms and handing out keys. · Preparing bills and taking payments. · Answering questions about the hotel and the surrounding area. · Dealing with complaints or problems. In larger hotels, you would use a computerised system to make reservations and keep room bookings and availability datails up-to-date. You would work as part af a team and you may specialise in one aspect such as telephone reservations or checkouts. In small hotels, receptionist`s duties may also include room service and drinks serving in the bar. SKILLS AND KNOWLEDGE:
Questionnaire Dear respondent, thank you for answering this questionnaire. It will take 5-10 minutes to answer the questions. The respondents will remain anonymous. The aim of this questionnaire is to improve our service. Your answers are highly appreciated and it is really important for our company. 1. Are you interested in searching for a job/ employee in the web? pick one. Yes, No, Maybe, I don’t know 2. Have you used this kind of service before? (pick one) yes, no 3. If yes then where did you find about this type of service? (pick one) from web, friends, family, posters(ads etc), I don’t now, somewhere else(write) 4. If no then are you interested in this type of service? (pick one) yes, no, maybe, I don’t know 5. What is your occupation? (pick one) If employer, continue with question nr 6. If employee/unemployed continue with question nr. 11. 6. Have you searched for employees using similar type of service? (Pick one) Yes, No, I d...
Right mode: ,,Peter , come brush your teeths!" Wrong mode: ,,Hey you, come brush your teeths!" Parents should keep their instructions clear and understandable. For example, your child will respond better if you tell them what you want them to do, rather than what you want them to stop doing. Try, ,,Kaido, put your shoes on the rack," rather tan ,,Do not put your shoes on the floor." Every cildren needs some time for answering, not every brain is fast thinking. It sometimes need only few seconds more to wait child answer. Every sentence what you say to your siblings has to be simple. You can not say ," Kuldar, take your shoes off, brush your tooths ,wash your face and clean your room and come hear," it is better when you say ,,Kuldar , take your shoes off , wash your tooths and face and then come hear."
with all different clients, do paperwork, see if the company runs efficiently, to assist and advise the director in his everyday job. One of the reasons why I wanted to bocome a Secretary is that I like organising and I think I'm good at it, also I like documentation and paper work. I'd rather work as a Secretary than in some pub as a barmaid, because it is definitely more peaceful and steady job than in some pub serving drunk people. Secretary's main tasks are answering phone calls, receiveing and sending e-mails and documents, meeting different clients, finding out their needs and trying to solve everyday business problems; also arranging meetings and receptions. She has a responsibility of making sure that the organisation runs efficiently. A Company Secretary should ensure the well-being and growth of the company, its Board of Directors and all Stakeholders. She should also provide all types of support
MONOLOGUE: preparation time 3 minutes, uninterrupted monologue time 2 minutes ----------------------------------------------------------------------------------------------------------------- EDUCATION AND JOBS A5 MONOLOGUE Topic A5.2 Read the topic below and prepare to speak about it. Use the questions given to help to plan your monologue. Some people think that all school-children should wear school uniforms. Why do you think they say that? Do you agree? Give reasons. ---------------------------------------------------------------------------------------------------------------- You are expected to structure your monologue and present it speaking fluently with appropriate pronunciation and intonation and only natural pauses. You are expected to express yourself confidently, clearly and politely. Interact naturally with appropriate openings, fillers and amplifications. Be logical and clear, paraphrase successfully. Your vocabulary...
1.4. What would you do first? I would investigate the crime scene. 1.5. What questions could you ask? I would ask if anyone saw or hear something suspicious close to the time when the dog was killed and if anyone knows who would have a reason for killing this dog. 2. Read Extract 2 and answer the questions: 2.1. Write down what Christopher gets to know about the people in: Number 40 Number 44 Number 43 Number 39 The owners brother The lady answering the The guy who opened The lady who was was there at the door knew who the door had a bad working in the garden moment. He didn't Christopher was. She hygene and he made had mud on her jeans. know anything about also knew the dog and fun about Christopher. She was a little deaf and the nabers and wasn't it's owner. She warned He didn't say anything quite old. She has a
for a summary. If anyone has any questions or comments to start us off ... I'd be glad to try and answer any questions. So, let's throw it open to questions. Any questions? Closing Thank you for your attention/time Thank you for listening. Thank you for listening. Thank you very much. Thank you. I hope you have gained an insight into ... THE MAIN POINTS TO REMEMBER The ending Finish on time Sum up Conclude Handouts? Any questions? Close Asking and answering questions Direct questions Do you have any plans for a new production plant? Where do you plan to locate it? Polite questions and answers QUESTIONS Do you mind if I ask you Would telling me if/whether ... what/where/etc ... Could/Can you tell me ... about ... I'm interested to know ...
QUESTIONS AND ROLE PLAY When you have completed your monologue, you will be asked 4-5 questions related to the topic of your monologue. This is nothing like asking and answering questions: try to behave as if in a real conversation. Respond naturally in 2-3 utterances but you are not expected to be lengthy at this stage. Speak fluently with appropriate pronunciation and intonation and only natural pauses. Express yourself confidently, clearly and politely. If you fail to understand the question, say `Pardon?' with the rising tone and the interviewer will interpret the question to make it clear for you. The following expressions of asking someone to repeat can also be useful: - Could you say that again, please? - Would you mind repeating that, please? - Could you repeat that, please? Once you have finished, you will be moved on to the next task. The interviewer will hand you a card with a task on it. You will read it to your...
What is expected of a graduate of the 21st century and how does the university play a role in contributing to a succesful outcome? Kaisa Kamenik In Mike Nichols 1967 cult film „The Graduate“, Dustin Hoffman character Benjamin Braddock, who has just graduated from college, is facing basically same questions as posed in the title of this essay. Everyone is asking what is he going to do with his life now, but he is very uncomfortable aswering them and at that point he doesn’t care as well. Being a third year history student in University of Tartu, I am wondering over the same questions and find myself often thinking what is expected of me after graduating and how has university played a role in my development for almost three years now. When asked what is the main purpose of university, most people would say that it is preparing students for different proffessions, which would...
conditions? What in anarchy is given and immutable and what is amenable to change? The general neorealist and neoliberal answer to these questions is that "anarchies are necessarily `self-help' systems" in which states have to struggle for their security and survival due to the absence of a security-providing central order as well as a lack of collective security guarantees; a condition which gives rise to the "inherently competitive dynamic of security dilemma and collective action problem." In answering so, therefore, Wendt contends, neorealist and neoliberal scholars of international relations ignore "questions of identity- and interest-formation."Wedndt's argument: [S]elf-help and power politics do not follow either logically or causally from anarchy and that if today we find ourselves in a self-help world, this is due to process, not structure. There is no "logic" of anarchy apart from the practices that create and instantiate one
Chapter Fifteen Wager Jacob waits for Bella to respond to his declaration of love, but she can't think of anything to say. She stutters and tries to leave, but Jacob pulls her back attempting to explain that he knows how she's feeling. He asks her point blank if she wants him to go away and never see her again. Bella admits that she wouldn't want that. She says she misses Jacob when he's not around, but only when he's happy. She goes on to say it's because he's like family, and that she only loves him... and is not in love with him. Jacob is pleased enough by this, and says he'll "stick around." Bella feels uncomfortable, especially when Jacob affectionately touches and caresses her. She asks him to behave himself, but Jacob replies that she'll have to take him or leave him the way he is, since he will not change his behavior claiming Edward is no longer her whole life. He wants Bella to understand that Edward isn't her only choice....
1. TELEPHONE ETIQUETTE · When answering the phone at your desk say..."Hello, this is Mr. or Ms. Smith". Do not say phrases such as... "Smith here!" or simply "Hello". · Many people think it is rude when you use call waiting to talk to someone else in the middle of the conversation you are having with them. · When using a cell phone, try to find a quiet spot to answer a call. It is considered particularly rude to leave a cell phone turned on in public places like: classrooms, libraries, movie theaters, churches, etc. 2. CLOTHES AND DRESS · Also, pay attention to how much of your body you are exposing (have uncovered) and whether it is appropriate for the situation. (Ex. shorts, sandals, a very short or very tight skirt, or low cut or too tight shirt, are really not appropriate for meetings, interviews, etc.) Wearing this type of clothing can also communicate the same negativ...
· Can/Could you take a message? · Could you tell him/her I called? · Shall I ask him to call you back? · Can/Could I give him/her a message? 9 Other key phrases · Would you hold the line a moment, please? · Would you wait a moment, please? · Could you call back later? · I'm sorry the line is engaged/busy. · I'm sorry. He's not answering at the moment. · Thank you/Thanks for calling. Complete the expressions with these words. moment hold wrong engaged answer can extension keep try message through hang speak 1 How ............... I help you? 2 Could I ............... to John Smith? 3 Could I have .............. 233, please? 4 Could I leave a ............. for John Smith? 5 I'm sorry, the line's ............
Eynsford Hill, Freddy, Colonel Pickering. How does Higgins use the word ,,dickens". Quote his use of the word in different sentences and explain it's meaning. He uses the word in sentences like "Cynical! Who the dickens said it was cynical? I mean it wouldn't be decent." and ,,What the dickens has happened to you?" He uses the word instead of a swearing word. Comment on Eliza's behaviour at the meeting.(Do it in about 4 sentences) Eliza is speaking very properly and is polite. She is answering the questions that are asked from her with very long sentences. But she is also saying things that are not necessary. What is Freddy's attitude towards Liza? Freddy is giggling at her. How does Liza leave? She says good by to everyone but before she leaves Freddy stops her and asks if she is walking but Eliza says that not bloody likely and leaves. What does Higgins suggest Clara to do after she said that they had to leave? Why does he give such a suggestion?
The goal of this research is to find out the Estonian mens ability to dance according to the age and dance style. For students to have a good dancing skill and ability in dancing, it is important to have a high self esteem and the patience to learn the art of dancing. For the results there was compiled a inquiry that was submitted to Tallinn’s Nõmme Gymnasiums, Saku Gymnasiums, Tallinn’s 32.highschool ja Tallinn’s Polütehnikums 16-19 year old students on paper. The answering was from the 7th until the 30th of march 2017. There were 107 answers submitted of which all of them were answered by male stundents. From the results, we can conclude that all the men that participated in the inquiry could dance at least on type of dances. 3 Sisukord Resümee........................................................................................................................
minimax algorithm in its search tree Mis on masinõpe - application of artificial intelligence (AI) that provides systems the ability to automatically learn and improve from experience without being explicitly programmed. Machine learning focuses on the development of computer programs that can access data and use it to learn for themselves. IBM Watson- question-answering computer system capable of answering questions posed in natural language Wolfram Alpha - computational knowledge engine or answer engine. It is an online service that answers factual queries directly by computing the answer from externally sourced "curated data", rather than providing a list of documents or web pages that might contain the answer, as a search engine might.
mother tongue to the most of the respondents, the other possible reason could be that, a lot of students plan to travel and learn abroad. In the next issue students expressed their opinions about, which language is easier for learning: English, Estonian (for Russian native speakers) or Russian (for Estonian native speakers). 50% of respondents chose English as the easiest language to learn, while 31.4% chose Estonian. Answering the question whether English should one day become the second state language in Estonia 53% of the respondents were against it. The reason 46% said yes could be that not all people in Estonia see the bond between the language and the national identity, a lot of Russian speaking citizens consider themselves Estonians, despite the fact that their mother tongue is Russian. However, the influence of English culture is so high and the process of
5.primary data - information that somebody has collected for a specific purpose 6.observational approach - when you go on place to see yourself how things are going on, how shoppers behave and so on 7.focus group - group of people who are invited to the company to talk about problems, discuss a product and service and so on 8.online focus group - group of people who discuss a product on the Internet 9.survey research- a questionnaire where people are answering to some questions 10.behavioural data - information about what people actually buy and use ( it can be opposite to what they say they buy) 11.experimental research - carried out with the goal of verifying, falsifying, or establishing the validity of a hypothesis KNOWING YOUR CUSTOMERS II 1.A segment - a group of customers with similar characteristics, needs and requirements 2.behavioural segmentation - customer's segmentation which depends on when, why and how often
This involves questions along the lines of – if there is character in an Estonian novel that speaks in Saaremaa language variety, how should one transfer that into another language? What is the equivalent of Saaremaa language variety in English? Here the translator has to think about cultural issues as well – what it means to be from Saaremaa? Is it a rural (country) area? Do Estonians from the mainland have any bad feelings towards people from Saaremaa? Do they make fun of them? And after answering these and many other questions, the translator has to find a dialect in English that has about the same connotations that the Saare language variety has for the Estonian language. 3-And society (social class). - The last parameter that defines the language user is social class. A century or so ago this notion was fairly straightforward, as several Western languages had accepted standard forms. For instance in England the language of the ‘educated middle classes’ was considered the norm
). · When we want to convey something very important and serious, we all tend to talk in a lower tone (and, inciden tally, at a slower pace.) · In ordinary conversation, we speak in the midrange between bass and treble. · And when we are excited or a little silly, our voices creep up to the higher range. Accents Do Southerners or "New Yorkers" have an advantage or disadvantage? Rush's rule for answering that question is as follows: " . . . I don't mess with it unless the accent will hurt another person's credibility or render him unintelligible. For example, when someone with a downhome accent tries to sell stocks in a metropolitan area, the accent might not help." Laughter This may surprise you, but as a speaker don't be afraid to laugh, where and when appropriate. Laughter is a wonderful sound. And it's contagious. Have you ever noticed how professsional
-term paper 10-15 sources (1 page), -graduation paper (2 pages of sources). FGI 1811 Proseminar I. Ladusseva 1 10.09.2002 At the defense aspects that are considered are: - your own contribution (whether it is there and is sufficient) - theory (you should have at least 6-10 connected pages discussing the state of the art) - mechanics (the layout of the paper: font size 12, double space, etc.) - answering questions - performance (pronounce distinctly, make good impression, no language mistakes, etc.) - extra linguistic part (how you stand, how you speak, etc.). Will be checked student's ability to classify, to describe material, to draw conclusions (e.g. you give an example and then comment on it). Internet sources: it is nice to have some Internet sources to show your sophistication, but not too many of them, because they are not very reliable.
It reflects personal skills, abilities, and efforts. Examples of achieved status are being an Olympic athlete, being a criminal, or being a college professor. Status is important sociologically because it comes with a set of rights, obligations, behaviors, and duties that people occupying a certain position are expected or encouraged to perform. These expectations are referred to as roles. For instance, the role of a "professor" includes teaching students, answering their questions, being impartial, appropriately. 66. A closed/ open stratification system- people cannot move up or down (e.g., the feudal system, castes in India). • An open system – people move up or down. 67. Social mobility- Social mobility occurs whenever people move across social class boundaries, or from one occupational level to another (upwards or downwards). 68. Meritocracy- - a position in the hierarchy is determined by individual merit. 69
the interviewer is a fourth source of error. A well-designed and well-tested questionnaire is the basis for reducing measurement error. The questions in the questionnaire must be clear, and all respondents must be able to understand the terms used in the same way. With closed questions, the response categories should be well defined, and exhaustive. When a question is not clear, or when the response categories are not clearly defined, respondents will make errors while answering the question or they do not know what to answer. When the data are collected through interviews, interviewers will then try to help out, but in doing this they can make errors too and introduce additional interviewer error (Fowler, 1995). Therefore, improving the questionnaire is a good start to improve the total survey quality. For a good introduction into designing and writing effective questions, see Fowler and Cosenza (Chapter 8)
with insignia than Mondays following losses. With this study, cross-cultural factors should be considered, since in other cultures, such as in Finland, those university teams and competitions do not exist. Another similar study, involving 173 participants, hypothesized that the pronoun of `'we'' would be used more often after the teams' victory. Experimenters called participants and used campus survey as a cover story. After answering questions, the participants were given feedback, whether good or bad, and this became the IV + the loss or win of the team. Then a critical question about the teams win or loss was asked. The DV was the use of `'we'' pronoun when describing the team's win or loss. Results showed that `'we'' was used more often in the victory condition, especially when the participant was in the `'did poorly in survey'' condition. However, when participants in the same condition, but
Mrs. Corney was disappointed she did not find out more information and left the room. 4 Chapter 25: Fagin, Charlie Bates, the Dodger, and Tom were all sitting in the hideout late one evening. The boys began teasing Tom about his affection for Betsy, and Fagin began discussing it as well. They heard that someone was at the front door, and were very careful in answering it. When they discovered that the visitor was Toby Crackit they brought him inside startled that he was alone without Bill and Oliver. Toby asked for food and drink before he would tell his tale, and so Fagin supplied him with the requested provisions. Finally, Toby asked them where Sikes was and Fagin became upset. Toby then told the tale of the robbery and how Oliver had been shot. He said that he and Bill separated and left Oliver in the ditch because they were trying to save themselves
style. Simile--a figure of speech that draws comparison between 2 different things in 1 or more aspects. If two similar things are compared, it is not a simile (The moon is like a woman rising from a tomb). Similes have following elements: · like, as, as if (traditional) · negative forms (you are not so unkind as man's ingratitude) · degrees of comparison (he has no more idea of money than a cow) · an adverbial phrase containing prepositional phrase, answering question how (with the quickness of a cat she climbed up) · Certain verbs that imply comparison (he reminded me of a lonely cat, he resembles a hungry lion) Some similes have turned into set expressions (as blind as a bat, to smoke like a chimney) Euphemism--a variety of periphrasis (a mild expression for a harsh one). It describes an offensive notion by and inoffensive one. (Death--the journey's end, dream-sleep, crossing the bar)
An inductive argument is an argument where the conclusion will probably, but not necessarily, follow from the premises. All swans that humans have ever seen are white. Therefore, all swans are white. (probably) A deductive argument is an argument where the conclusion necessarily follows from the premises. All swans are white These birds are swans Therefore, these birds are white (necessarily) Evaluating (deductive) arguments? Evaluating a deductive argument requires answering two questions: 1. Does the conclusion follow from the premises? 2. Are the premises true? Validity To overcome the ambiguities of the commonsense notion of ‘following from’, we introduce the technical notion of validity. Question: 1. ‘Does the conclusion follow from the premises?’ can be rephrased as: 1. Is the argument valid? An argument is valid if it is impossible for its premise(s) to be (all of them) true and its conditions false.
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K: Davis & Panksepp (2011). The brain's emotional foundations of human personality and the Affective Neuroscience Personality Scales. Neuroscience and Biobehavioral Reviews, 35, 1946- 1958 S: DeYoung, C.G. (2010). Personality neuroscience and the biology of traits. Social and Personality Psychology Compass, 4/12: 1165-1180. 5. ENESEKOHASED TEADMISED ISIKSUSE KOHTA JA KÜSIMUSTIKELE VASTAMINE Kirjandus K: Sudman, K., Bradburn, N. B., & Schwarz, N. (1996). Answering a survey question: cognitive and communicative processes. In K. Sudman, N.B. Bradburn & N. Schwarz (1996), Thinking about answers. The application of cognitive processes to survey methodology (Chapter 3, pp. 55-79). San Francisco: Jossey-Bass. S: Bradburn, N. B., Sudman, K., & Wansink, B. (2004). The social context of asking questions. (Chapter 1, "The social context of question asking", pp. 3-34). San Francisco: Jossey-Bass. S: Grice, P. (1989). Logic of conversation. In P
.. 'voice' is, the farther away I can hear them. But still, no more than a few miles." He paused thoughtfully. "It's a little like being in a huge hall filled with people, everyone talking at once. It's just a hum -- a buzzing of voices in the background. Until I focus on one voice, and then what they're thinking is clear. "Most of the time I tune it all out -- it can be very distracting. And then it's easier to seem normal" -- he frowned as he said the word -- "when I'm not accidentally answering someone's thoughts rather than their words." "Why do you think you can't hear me?" I asked curiously. He looked at me, his eyes enigmatic. "I don't know," he murmured. "The only guess I have is that maybe your mind doesn't work the same way the rest of theirs do. Like your thoughts are on the AM frequency and I'm only getting FM." He grinned at me, suddenly amused. "My mind doesn't work right? I'm a freak?" The words bothered me more than they should -- probably because his speculation hit home
mechanism such that, if they will work with that mechanism, their mental wealth and material wealth can expand indefinitely (and) if they refuse to work with it, it will ultimately grind them to dust." Leopold asked: "If education does not teach us these things, then what is education for?" When one gives serious consideration to the process for restructuring education on the basis of the new paradigm of inclusiveness, the question that arises is, how? It is important in answering this question that the process used be consistent with the ends of inclusion and compassion one is seeking to achieve. We are all acquainted by experience with processes that are dehumanizing in an endeavor to accomplish goals of humanization. In order to effect change, the focus must not be just on individual change, but also on institutional change. Change will never come about if the unit of change on which one focuses is the individual rather than on the institution as an organization
3 didn't succeed in finding page 34 3 own view 8 all in all 4 Will you be able to find 4 people argue 9 true, ideal 1 1 It's strange that Keith isn't 5 managed to beat 5 point out 10 firmly answering his phone. 6 wasn't able to find 2 The important thing is that you 7 did you manage to afford Transcript are here now. 8 couldn't go Claire 3 It was amazing that Chelsea
I have never seen a European adopting an African name, despite the fact that some of them had lived or were born in Africa. They are not a conquered people – so why would they want to answer African names. They don’t value our culture and history. The conquered people must be made to change their names in favour of the conqueror. Today I see these Christians, especially priests, insisting upon these foreign names in the belief that a person cannot be regarded a true Christian without answering to English or French names. They neither understand the historical antecedents of how the change of 38 names was used to enslave Africans nor how this is still being used to continue the cultural and historical annihilation of a race. From the day I went to school, I knew more about Europeans than I knew about my own people. I knew all about the exploits of the “explorers” who “discovered” Africa
will be immediately wiped out by with reading the text through to get She was planning marriage when she increased car use. I think they should the general idea before they start found out that something was wrong concentrate instead on building with her Mr Right. Do you know what answering the questions. Remind sustainable buildings in existing towns. was wrong with him? Our Romeo had them to underline the fragments of That would seem like the best option no fewer than 50 fiancées. I'm sorry to the text where they have found the to me
His touch was electric, sending a shock up my arm that raised the hairs on my nape. He didn't move for a moment, a frown line marring the space between arrogantly slashed brows. "Are you all right?" His voice was cultured and smooth, with a rasp that made my stomach flutter. It brought sex to mind. Extraordinary sex. I thought for a moment that he might be able to make me orgasm just by talking long enough. My lips were dry, so I licked them before answering. "I'm fine." He stood with economical grace, pulling me up with him. We maintained eye contact because I was unable to look away. He was younger than I'd assumed at first. Younger than thirty would be my guess, but his eyes were much worldlier. Hard and sharply intelligent. I felt drawn to him, as if a rope bound my waist and he was slowly, inexorably pulling it. Blinking out of my semi-daze, I released him. He wasn't just beautiful; he was...enthralling.
SYNC Synchronous SYS System .SYS System Configuration (file name extension) + System Device Driver (file name extension) SYSADMIN System Administrator SYSGEN System Generator SYSLOG System Log SYSMOD System Modification SYSOP System Operator SYSREQ System Request SZ Send ZModem [Unix] T... | TOP | UP to S | DN to U | BOTTOM | TAB Tape Automated Bonding TAC Title, Author, Copyright TACS Total Access Communication System TAD Telephone Answering Device TAG Technical Advisory Group TAI International Atomic Time TAL Typed Assembly Language TALOSS Three-Dimensional Advanced Localization Observation Submarine Software TAO Track At Once TAP Telelocator Alphanumeric Protocol TAPCIS The Access Program for the CompuServe Information Service TAPI Telephony Applications Programming Interface .tar Tape Archive (archived file name extension) [Unix] .tar.Z Compressed Archived files (file name extension) [Unix]
BIM, shows that it is possible to manage and run projects in a collaborative and trustworthy environment, where savings are up to 30 % in terms of time and money (Khemlani 2009). It works by breaking down the silos between different stages and including as many project participants as early as possible in the project. 73 CHAPTER 6- CONCLUSION This chapter draws conclusions based on research, answering the questions posed in the first chapter of this thesis, as well as offering a solution for the Estonian construction industry. The research is not only based on a literature review, but also includes a significant share of empirical research results. The author of this thesis has used his knowledge and experience gained from previous work and from compiling this work to deliver presentations at his university and in several private sector companies.
• Intelligent computer aided design and construction tools help achieve the tight tolerances required to design and build a complex steel structure; • Building Information Modeling helps to reduce RFIs; • 3D and BIM produce cost-savings and reduce project duration; • Intelligent virtual models reduce clashes and provide constructability input; • Working with BIM models increases collaboration between different project participants. These propositions are aimed at answering the research question: how are 3D and BIM changing the design, fabrication and construction of complex steel structures? 51 3.2. Propositions Intelligent computer aided design and construction tools improve accuracy and help to achieve the tolerances required to design and build a complex steel structure. One reason that the Denver Art Museum and the Seattle Central Library are considered
To be sure that did seem as if he admired her--indeed I rather believe he did--I heard something about it--but I hardly know what--something about Mr. Robinson." "Perhaps you mean what I overheard between him and Mr. Robinson; did not I mention it to you? Mr. Robinson's asking him how he liked our Meryton assemblies, and whether he did not think there were a great many pretty women in the room, and which he thought the prettiest? and his answering immediately to the last question: 'Oh! the eldest Miss Bennet, beyond a doubt; there cannot be two opinions on that point.'" "Upon my word! Well, that is very decided indeed--that does seem as if--but, however, it may all come to nothing, you know." "My overhearings were more to the purpose than yours, Eliza," said Charlotte. "Mr. Darcy is not so well worth listening to as his friend, is he?--poor Eliza!--to be only just tolerable."
work was commissioned by the State of Baden-Württemberg on the occasion of the Estonian Culture Days in Karlsruhe. It is a work with attention to sonority and “state- of-mind” expression. Sumera is thinking in wide chord chains. An example from the first movement: 1 Estonia: Emerging and Dynamic (Tallinn: Estonian Enyclopaedia Publishers, 1998) 107. 2 ‘Vastab kino’ (Cinema is answering). Teater. Muusika. Kino 4 (1997): 19-26 3 ‘Vastab muusika. Vestlusring’ (Music is answering.) Teater. Muusika. Kino. 4 (1997): 13, 16, 17. 4 Teater. Muusika. Kino. 4 (1997): 17. 5 The first performance in Karlsruhe, 11 Apr. 1992, the Baden-Württemberg State Orchestra was conducted by Eri Klas. Example 235. The minor essential tone and background, like a Northern wind blowing, has sonority and vigour, with a picturesque rush. Lontano e sonore, the second and third movements, are somewhat elegiac musical canvases, at places quite clearly tonal. The
Each job or desired result can be defined in terms of the key skills necessary to achieve it. For example, there are seven key result areas in selling. A weakness in any one of them can hold you back from selling as much as you can. They are: (1) prospecting; (2) establish- ing trust and rapport; (3) identifying the customer’s problem or need; (4) presenting your product or service as the ideal solution to the problem; (5) answering objections and concerns; (6) getting agreement to proceed; and (7) obtaining resales and referrals. If you perform well in all seven of these areas, you will soon be at the top of your field. If you are poor in any area, your performance in that area will determine your income. In management, there are also seven key result areas. They are: (1) planning; (2) organizing; (3) selecting the right people; (4) dele-
ECKHART TOLLE A NEW EARTH Awakening to Your Life's Purpose CONTENTS Chapter One The Flowering of Human Consciousness – 6 Evocation..................................................................................................6 The Purpose of This Book........................................................................8 Our Inherited Dysfunction........................................................................10 The Arising New consciousness..............................................................12 Spirituality and Religion..........................................................................14 The Urgency of Transformation...............................................................16 A New Heaven and a new Earth...............................................................18 ...
1 1. LOOGIKA PÕHIREEGLID. SEMANTILINE KOLMNURK Loogika määratlemisest Sõna loogika näib olevat kujunenud kreeka väljendist logik¾ tscnh, mis tähendab mõtlemise või arutlemise kunsti. Kui püüda mõista, mis on loogika, siis üks võimalus on lähtuda selle sõna kasutamisviisidest tavakeeles. Eesti keelt kõneldes saab sõna loogika Kasutada erinevates tähendustes: · sündmuste, asjade või süsteemide loogika, s.o sisemine korrapära, mis võimaldab sündmustest, asjadest või süsteemidest aru saada, selleks võib olla ka millegi tööpõhimõte; · mõtlemise loogika, s.o mõtlemises esinev korrapära, mis võimaldab teha järeldusi, sh selliseid, mida varem ei teata; · teksti või jutu loogika (loogilisus), see iseloomustab lisaks mõtlemise loogikale (mida kõne väljendab) ka seda, kui süsteemselt kõnelejal õnnestub oma ...
Some storytellers prefer an open-ended Return. In the open-ended point of view, the storytelling goes on after the story is over; it continues in the minds and hearts of the audience, in the conversations and even arguments people have in coffee shops after seeing a movie or reading a book. Writers of the open-ended persuasion prefer to leave moral conclusions for the reader or viewer. Some questions have no answers, some have many. Some stories end not by answering questions or solving riddles, but by posing new questions that resonate in the audience long after the story is over. H o l l y w o o d films are often criticized for pat, fairy-tale endings in which all problems are solved and the cultural assumptions of the audience are left undis turbed. By contrast the open-ended approach views the world as an ambiguous, imperfect place. For more sophisticated stories with a hard or realistic edge, the open-ended form may be more appropriate.
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