Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs,
LETTERS OF COMPLAINT MILD COMPLAINT: · I am writing to complain about/regarding (puutuvalt)/ on account of/ because of/ on the subject of.. I am writing to draw your attention to../I am writing to you in connection with.. I am writing to complain about a damaged videotape I bought at your shop. · I hope you will deal with this matter/resolve this matter quickly. I assume you will replace.. I trust the situation will improve I hope the matter will be resolved I hope we can sort this matter out amicably (heatahtlikult) I trust this matter will receive your immediate attention. STRONG COMPLAINT: · I am writing to express my disgust at (the appalling treatment I received while staying at your hotel) I was appalled at (kohkunud)
Dear Sir/Madam, I am writing in the hope that you can help me with a problem regarding a camera that I have bought recently. On 24 April, I purchased a Canon digital SLR camera from a duty-free shop at Freetown Airport on my way from Freetown to Wondercity. The camera cost $599, and I paid for it by credit card. When I arrived at my hotel in Wondercity almost 24 hours later, I discovered that the box which contained the camera did not include the battery, and the space in the box for the charger was empty. I am now in Wondercity, and I am not returning to Freetown, so I need to get the missing parts here. I would be grateful if you could arrange for the parts to be sent to me
Letter of application Salutation Dear Sir or Madam Dear Sir/Madam Dear Mr/Mrs/Ms Paragraph 1 Reason for writing, name of the available position (+add the source, if available) I am writing to apply for the post advertised in... I am writing in response to your advertisement in... Paragraph 2, 3 What are you doing now, previous experience Qualifications (also personality traits, if necessary) NB! Relevant information I have graduated from... (with honors) My degree is in... I attended a.... course
Writing Letter/Email [ greeting- PH1 Opening remarks, reason for writing-PH2,3 developments(arengud)-PH4 closing remarks- sign off] Informal- are sent to people you know well. Semi-formal- to your friend parents Formal-are normally sent to people an (friends, relatives) ect.. official position or to people u dont know well An informal greeting (Dear Formal greetings (Dear Mr and Formal greetings:
FORMAL LETTER 120 (+/-10%) words I It is a formal letter. Do not use any contracted forms (don’t, can’t, I’m etc.)! II * Dear Mr. Smith / Dear Ms. Smith (No first name!!!) * Kui teame nime, siis lõpp – Yours sincerely ja ülesandes antud nimi * Kui nime pole öeldud, siis – Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja ülesandes antud nimi Do not use your own name!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Enamasti Mart Mets või Mari Mets TYPES OF LETTERS 1) Asking for advice I am writing to ask if you could help me with … I am writing to ask for your advice … Closing line: I would appreciate if you could give me your advice as soon as possible. I look forward to receiving your advice … 2) Giving advice
Dear Sir/Madam (,) ----- Yours faithfully (,) (no name) Dear Ms/Mr Smith (,) ---- Yours sincerely (,) (w/ name) Layout My address Name Receiver’s name Address Salutation ( Dear Sir/Madam, Dear Mr/Ms/Mrs/Miss) Introduction: WHY I am writing Main body of the letter: WHAT I want to say ONE thing at a time; explain Conclusion: Solution, polite closure, reference for future meeting etc. Sign off (Yours faithfully, yours sincerely) Name Letter of Complaint 1. Salutation 2. Reasons for writing I am writing to complain about a kettle … 3. Complaint with justification / explanation I was disappointed with the quality of the kettle that I bought at your store two days ago.
January 17, 2014 Dear Sir/Madam I am writing to complain about the computer I bought at your store last week. When I tried to turn the computer on at home, it did not work. The screen was black and the computer made an odd noise. I performed in the manner as the user manual wrote. Since the computer was guaranteed for 2 years, I took it back to your store but the shop assistant did not help me. She was impolite and arrogant and she said that she could do nothing. I am most disappointed and require my money back or a new product. I hope that this problem will find a solution in a week. Yours faithfully Mari Mets (117) January 21, 2014 Dear Sir/Madam I am writing in response to your advertisement in the last week edition of "The Job-Hunter". I
...for.... I am very interested in applying for this position, I am writing with regard to your advertisement for.., I am writing with reference to your advertisement in..., I would like to apply for the post/job/position of... which I saw advertised in... Closing: I hope you will consider me for the job, I look forward to hearing from you as soon as possible, I would be available for an interview at any time, I attach my CV and a reference letter from..., I look forward to meeting you to discuss the possibility of employment, thanking you in advance Letter of inquiry (Asking for information) Opening: I am writing to inquire about, could you possibly send me further details about, may I request information about, I would like to enquire exactly Closing: I would appreciate it if you could inform me as soon as possible, I look forward to receiving your answer, it would be of great help if you could send me the details Giving information
She also loves listening to rock music, which is what we bonded over. Also, she is a great artist if she has the time and patience. Her over analyzing makes her a slow drawer. I love Kati with all my heart. She is the best friend anyone could ever have. Whenever I need her I can call her and she's there for me. Although she might want to portrait a pessimistic person, all her advice is always very positive. I know she will be a great teacher one day. 4. Letter to a friend Dear Helena, I am writing to you, because you asked about my favourite TV-programme and I'm very happy to reply. The programme I'm most fond of is Supernatural. It's a Canadian based American TV-show. It's pretty amazing as it's about to start it's 9th season. I love it because it used to be very scary and now as I have grown older, so has the show. The show is about two brothers who drive around the continental USA. They hunt supernatural
months. Finally, during video lessons, some of us find it difficult to see screen properly. There are number of changes that could be made in order to improve the situation. To begin with, I would strongly suggest that the number of students per class kept to below ten. In this way... To sump up, while most of us are satisfied with the conditions, I feel that above improvements would make things even better. If these suggestions were carried out... Complaint Dear Sir I am writing to complain about the holiday apartment I rented from you on 15th of August. I believe your advertisement was misleading in a number of ways. Firstly, the apartment was by no means spacious. The rooms were cramped and there was very little storage space. Also, the distance from the beach was ten times farther than you claimed. Furthermore, the balcony railing was broken. This was quite dangerous and could have caused an accident
These letters are often written in response to an advertisement. 1. What is the intended purpose of the inquiry that I intend to write? 2. Who is the intended recipient? 3. How can I let my recipient know that I am seriously interested in their product/service/job offer? General Rules to Follow: Be polite. Be clear and organized about what you want/need to know. Express thankfulness for time and effort. The K.I.S.S. principle keep it short and simple SAMPLE LETTER Dear Ms Smith I am writing in response to your advertisement to enquire about the pub and restaurant placement in England. /I am writing to enquire about the pub and restaurant placement in England, as advertised by you. To start with, where in England/in which area of England is the workplace located? Could you also tell me which positions are available/you are seeking to fill, and how long a workday/how many hours a shift would be
Chapter 21 Chapter 42 Chapter 1 It is a truth universally acknowledged, that a single man in possession of a good fortune, must be in want of a wife. However little known the feelings or views of such a man may be on his first entering a neighbourhood, this truth is so well fixed in the minds of the surrounding families, that he is considered the rightful property of some one or other of their daughters. "My dear Mr. Bennet," said his lady to him one day, "have you heard that Netherfield Park is let at last?" Mr. Bennet replied that he had not. "But it is," returned she; "for Mrs. Long has just been here, and she told me all about it." Mr. Bennet made no answer. "Do you not want to know who has taken it?" cried his wife impatiently. "You want to tell me, and I have no objection to hearing it." This was invitation enough. "Why, my dear, you must know, Mrs
Mrs Miss Ms Ms is a modern form of address for women. It replaces the traditional forms of Mrs and Miss. Greetings Good morning/afternoon/evening! 'How are you?' Very often people expect you to say something positive. Here's a breakdown of how you can express how you really are without complaining too much. · Fine, thanks. / On top of the world, thanks. · OK, thanks · Not so bad, thanks. / Can't complain, thanks. · So so, thanks. / So and so, thanks. · Not so good, actually 1 The English alphabet Spelling Work with your partner and spell out first your name and then some names of places. Write down each letter as you hear it, and then say the word. The English alphabet on the phone:
`Sputnik', the first artificial satellite, which literally means "travelling companion" had been launched and was in orbit around the Earth. `Sputnik' was small, no bigger in fact than a football, and compared to today's technology, it was very primitive. All it could do was to bleep. But its impact was enormous. After its launch, things began to happen quickly. Less than a month later it was followed by `Sputnik 2' which carried a dog Laika into orbit. The USA sent its first satellite, `Explorer 1', into space early the next year. The next step, putting a man in space followed in 1961 when the Russian pilot called Yuri Gagarin orbited the Earth in `Vostok 1'. In 1961, President Kennedy announced that America would begin a programme to put a man on the Moon. Use the Internet to get answers to the following questions: 1 When did the first man take the first steps on the Moon? What was the name of the first man on the Moon and what did he say
LETTER OF COMPLAINT Dear Mr Manager, I am writing to complain about the coffee set I bought from your shop two days ago. You have a really wide choice of beautiful coffee cups and sets. All your personnel was very competent and helpful. So I chose a lovely set. I was recommended to deliver the purchase to my house. I got the delivery in time, but then the trouble started. I started unwrapping the set and to my horror I discovered that two of the saucers were broken. I would be grateful if you could substitute the broken items, otherwise I have to return the whole set and claim a refund
many people will take part in one group? Could you also inform me if I can eat for free or I have to pay for the food? I would like to know where exactly the summer camp will take place. Also, I wonder how long my working day is and the date it will start. Finally, I am interested in the way wages are paid. I look forward to hearing from you. Yours sincerely, Mari Mets 20th February, 2015 Dear Sir/Madam, I am writing to you regarding the clothes I bought in your online shop on 15 th February,2015. When I received the package I was quite disappointed as there are several problems. On your web page it was said if you buy clothes or items for 100 € then you do not have to pay the shipping cost, but the bill includes it. The quality of the clothes is below the standard. The jacket that I bought has a broken zip and the jeans miss a button. Also, the sports bag’s strap is missing. Finally, the boots are of the wrong size. I ordered size 39 but I got size 41.
Dear Sir, 12/10/08 I am writing to complain about the behaving of one of your employees. I want to inform you about that I was treated really rudely by a shop assistant at your department store the day before. I was doing my shopping at your department store yesterday after I came from work and I got into a rude conversation with your employee after I did not remember my credit card pin-code and tried to pay in cash after that. But except a pleasant smile, I got insulted and told that I should know if I do have money on my credit card or not. Concerning how pleasant the employees at your shop usually are I was very surprised by this acting
Writing tasks Formal letters 120 words I Tegemist on ametliku kirjastiiliga ja lühivormid (don't, can't, I'm etc.)on keelatud! Kaotate kohe punkte II * Dear Mr. Smith (ja eesnime ei tohi kirjutada!!!) * Kui teame nime, siis lõpp Yours sincerely ja allkiri ja ülesandes antud nimi * Kui nime pole öeldud, siis Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja allkiri ja ülesandes antud nimi Enda nime ei tohi mitte mingil juhul kirjutada!!!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Kirjade tüübid: 1) Kui peate kirjutama kirja , kus tuleb kelleltki nõu küsida, siis alustage: I am writing to ask if you could help me with... I am writing to ask for your advice... Ja lõpetage I would appreciate if you could give me your advice as soon as possible või I look forward to receiving your advice...
Dear Sir / Madam, I am writing to you about a china figure which I had bought for my friend from your company on the 16th January for £19.99. I enclose copies of the guarantee and the receipt. In your advert you claim that each figure comes on a wooden stand with a gold plaque where you will engrave our chosen message. However, you engraved the wrong message and not the one that I had given you. Another problem is the quality of that figure. I was very disappointed, because when I received the figure, it was already broken. In fact, the wooden stand was cracked not only one but from many places. In your advert you also claim that the product will be delivered within 10 days, but it took 3 weeks until I got it. I had to buy another gift for my friend. I am really sad, because that china figure would have matched perfectly with the theme of my friend's new room. I would like you to refund my money as soon as possible. Unless I receive a satisfactory reply within the next three weeks,
Dear Madam or Sir I am writing to express my strong dissatisfaction with the service of your company. My complaints concern holidays on Tenerife. To start with, your travel agent assured me that I would stay in a luxurious hotel situated not far from the Golden Beach. I was also promised a spacious room with a terrace and windows overlooking the ocean. However, the hotel turned out to be small and old and it was situated close to a very busy street, furthermore, very far from the ocean. It took 40 minutes to walk to the beach. Moreover, there was a balcony instead of a terrace in my room. In addition, the staff of the hotel neglected their duties. I had to ask three times for new bed linen and when I asked for a wake-up call at 6 o'clock, I was woken up at 9 o'clock. When I complained about it, a receptionist treated me very rudely. Secondly, the choice of food served at the hotel restaurant was very limited. There were hardly any traditional Spanish dishes, although your travel a
Dear Sir, I am writing to complain about the Beautiful China Figure I ordered from your company. I believe your advertisement was misleading in a number of ways. Firstly, it was said to be delivered within ten days but when I received the package, three weeks had already passed. Also, my friend's birthday had passed, it was supposed to be a gift for him. I had to buy a new gift for him and now I do not have anything to do with this figure. Secondly, the figure was cracked and it did not look like the one on the advertisement. The engraved message I chose was also wrong and misspelled. The plaque surface where the message was engraved was scratched and silver but it should have been golden, like it was written in the advertisement. Thirdly, it was mentioned that each figure comes on a wooden stand but mine was on a plastic stand and I noticed some trace of glue, this seemed quite careless. Furthermore, it was wrapped up very carelessly and there were many little pieces in the box. They
.. May I point out that ... I feel I really must object to ... I am extremely concerned at the thought that ... It must be very clear that ... If these proposals go ahead, ... will happen. Another threat to ... , if these proposals go ahead, would come from ... I dread to imagine what damage this will cause. May I respectfully suggest that you ... I was wondering if you had considered this alternative? Would it not be possible to ... ? Letters of complaint I am writing to complain about ... I am writing to tell you how disappointed/annoyed I feel about ... I was amazed/distressed/horrified to find that ... As you must realise, ... I am sure you know that ... I am sure you can imagine ... I am sure you will appreciate that ... It goes without saying that ... At the very least, I look forward to receiving ... Unless you ... , I am afraid that I will have to take this matter further.
Or give him anything but plague and torment. MARIANE I think . . . MADAME PERNELLE O dearie me, his little sister! You're all demureness, butter wouldn't melt In your mouth, one would think to look at you. Still waters, though, they say . . . you know the proverb; And I don't like your doings on the sly. ELMIRE But, mother . . . MADAME PERNELLE Daughter, by your leave, your conduct In everything is altogether wrong; You ought to set a good example for 'em; Their dear departed mother did much better. You are extravagant; and it offends me, To see you always decked out like a princess. A woman who would please her husband's eyes Alone, wants no such wealth of fineries. CLEANTE But, madam, after all . . . MADAME PERNELLE Sir, as for you, The lady's brother, I esteem you highly, Love and respect you. But, sir, all the same, If I were in my son's, her husband's, place, I'd urgently entreat you not to come Within our doors. You preach a way of living
When the MCC Transport Manager heard of the problem, he immediately telephoned the Transport Supervisor and asked him to write a short report detailing the background and extent of the problem. Text 1 is the report that the Transport Supervisor drafted out. However, knowing that his report writing ability was not particularly good, he asked his secretary to revise it before she typed it up. Text 2 is the report that was finally sent to the Transport Manager. Read both of the reports and see if you can identify: the changes that the secretary made the reasons for making these changes the effect of these changes TO: Transport Manager FROM: Transport Supervisor (Field Services) SUBJECT: Services Provided by Autocheck Maintenance Company DATE: 6.4.01 Ref your phone call about the maintanance of field vehicles. As I said on the phone, in the past couple of months I've noticed that the standard of service which this
Formal letter Dear Sir/Madam, I am writing in order to complain about a situation which happened on 26th of September, when I was dining at the Babyback Ribs &Bbq restaurant. To start from the beginning, at first when we entered the restaurant there was no-one to serve us. Then, when we had waited for a long time a young girl came to us and asked us if we had a table booked, we answered that we did not and so we were given the menus and lead to available seatings. When we had decided what to have there was once again no-one to serve
Writing a formal letter in English An example of a task: You are trying to find accommodation for yourself in London while studying at a college there. You have the task of writing to Mr Sabir Siddique who has put the following advertisement in the newspaper. Read the advertisement and the notes you have made. Then write your letter to Mr. Siddique. Write a letter of 120 words. Do not write any addrsses. Flat to let Finsbury Park how far from central London? 10 minutes from Manor House tube Self-contained ground floor flat big enough for two? Bedroom, living room, study room Fully furnished what furniture? 90 pounds per week any extras to pay like electricity? Ideal for student 36 Stewart Street does it have a phone? available how soon? London N4 2PP 0181 809 7985
This spirit, dumb to us, will speak to him. Do you consent we shall acquaint him with it, As needful in our loves, fitting our duty? MARCELLUS Let's do't, I pray; and I this morning know Where we shall find him most conveniently. Exeunt 13 SCENE II. A room of state in the castle. Enter KING CLAUDIUS, QUEEN GERTRUDE, HAMLET, POLONIUS, LAERTES, VOLTIMAND, CORNELIUS, Lords, and Attendants KING CLAUDIUS Though yet of Hamlet our dear brother's death The memory be green, and that it us befitted To bear our hearts in grief and our whole kingdom To be contracted in one brow of woe, Yet so far hath discretion fought with nature That we with wisest sorrow think on him, Together with remembrance of ourselves. Therefore our sometime sister, now our queen, The imperial jointress to this warlike state, Have we, as 'twere with a defeated joy,— With an auspicious and a dropping eye,
Dear Sir or Madam, I am writing to complain about the jeans which I ordered from your mail-order catalogue. I was not pleased when they arrived. To begin with, your advertisement stated that the jeans would be delivered promptly. However, they were delivered late. Secondly, you said that you were the only company in this country licensed to sell this brand, but in fact I have seen them in a local store. Though your advertisement claimed that the price was unbeatable, the ones in the local store were much cheaper.
9 Did he reading when he heard the scream? ____________________________________________________________________________________________ 10 Which book did you enjoying most? ____________________________________________________________________________________________ Marks: /10 Words, words, words 4 Write the words which mean the following. The first letter of each word has been provided. 1 Children wear this to school to make them look the same. u______________________ 2 A jacket and trousers made from the same material. s ______________________ 3 A man wears this round his neck and over his shirt to make him look smart. t _______________________ 4 We wear these to protect our clothing
For example, some libraries have rare books, authors' and composers' manuscripts or works by artists. Today's libraries differ very much from the ones from the past - not only in the contents and services, but also in physical layout and atmosphere. Library derives from the Latin word "liber" which means book. It shows that libraries were collections of books at first but now they have also a wide variety of other materials: magazines, newspapers, disc and cassette tape recordings, films and videos, computerized databases, maps etc. In addition to ordinary books libraries may have large-print books and Braille books for people with impaired vision. There are different kinds of libraries to meet the needs of people: university, research, school, medical, government libraries and other libraries. Public libraries serve a wider range of people than other libraries. They may range from big city libraries to small village libraries
5 obsolete 4 1 I've asked you time and time 3 1 There's a strong resemblance again to keep the noise down. between Paul and Joe. 1D Sporting origins page 67 2 She recognised him at once. 2 Phobias can be genetically 3 He's working at his father's shop inherited. 1 1 staunchly / resolutely for the time being. 3 When it comes to politics, 2 By and large 4 They'll be here any moment now. Edward and his dad have a lot in 3 swiftly 5 Everybody makes mistakes once common. 4 loosely in a while
Paul Nail, Alan J. Resnik, Daryl Retzlaff, Geofrey Rosenberger, Dan Swift, and Karla Vasks. Special thanks are due to those who provided new Reader's Reports for this edition: Hartnut Bock, Michael Conroy, Jonathan Harries, Karen Klawer (2), Katie Mueller, Paul Nail, Dan Norris, Sam Omar, Joanna Spychala, and Robert Stauth. I would also like to invite new readers to contribute similar "Reports" for pos- sible publication in a future edition. They can be sent to me at the Department of Psychology, Arizona State University, Tempe, 1l 85287-1104 or robert.cialdini@ asu.edu. Finally, more influence-relevant information can be obtained at www.lnfluenceatwork.com. R.B.C. Introduction I can admit it freely now. All my life I've been a patsy. For as long as I can recall, I've
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