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Lehekülgede arv dokumendis
2012-01-16
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kairiin89
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Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs,
Here's a breakdown of how you can express how you really are without complaining too much. · Fine, thanks. / On top of the world, thanks. · OK, thanks · Not so bad, thanks. / Can't complain, thanks. · So so, thanks. / So and so, thanks. · Not so good, actually 1 The English alphabet Spelling Work with your partner and spell out first your name and then some names of places. Write down each letter as you hear it, and then say the word. The English alphabet on the phone: You might find the following alphabet (used by international airlines) useful when trying to spell a word on the telephone. A Alpha O Oscar Ä Alpha-Echo Ö Oscar-Echo B Bravo P Papa
The Use of the Telephone in Relation to Customer Service **Telephone skills are the most important aspect of being successful in a call center job. When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success. The phone is probably the most used tool in modern business. **Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practised. Following are the most basic ones, which should always be employed. 1. Use the four answering courtesies: · Greet the caller · State your organisation (or department) · Introduce yourself · Offer your help "Good afternoon, Accounts, Andrew Batt speaking. How may I help
5 v UNIT OF COMPETENCY BSBWRK520 Manage Employee Relations Elements 1. Develop employee and industrial relations policies and plans 2. Implement employee relations policies and plans 3. Manage negotiations to resolve conflict For further information on the Units of Competency, please visit www.training.gov.au, or refer to your Course Outline booklet. GRADING SYSTEM High Distinction (HD) 85% and above Distinction (D) 75-84% Credit (Cr) 65-74% Pass (P) 50-64% Not yet competent (NYC) Below 50%
Libraries. We know a lot of things thanks to books, but we do not know exactly when and where they originated, and what should be considered the first book in the world. Ancient document, written on parchment, papyri and vellum can hardly be qualified as books the way we understand the word today. Centuries went before paper replaced parchment and papyri. In the 15 th century Johann Gutenberg invented a mechanical process of duplicating texts, which we today call book printing. The first book was printed between 1444 and 1446, so these years can be considered as the beginning years of book printing
ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page iii CHANGE YOUR THINKING, CHANGE YOUR LIFE How to Unlock Your Full Potential for Success and Achievement B R I A N T R AC Y JOHN WILEY & SONS, INC. ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page i CHANGE YOUR THINKING, CHANGE YOUR LIFE ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page ii ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page iii CHANGE YOUR THINKING, CHANGE YOUR LIFE How to Unlock Your Full Potential for Success and Achievement B R I A N T R AC Y JOHN WILEY & SONS, INC. ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page iv
H-Helen, J - Julia 1.Receiving a money order H: - Hello, I would like to cash a money order. J: - Hello! You should present your identity card. H: - But, you know, I'd like to receive money order for my sister. How do I go about it? J: - Your identity card and letter of attorney, please. H: - Here you are. J: - Well...Unfortunately, I can't cash your money order your signature is not witnessed. H: - Ok. Than, please, I'd like to cash my money order. J: - Take this form and fill it in. May I see your passport? H: - Yes. Please. So...Should I write my full name, my passport number and the sum of money that has been sent to me, right? J: - Certainly. How would you like the money? H: - I prefer one hundred rouble notes, if you don't mind. J: - Here is your money. H: - Thank you Getting a post-restante. H: - Hi, Julia! What are you doing here?
I look forward to seeing you. (NOT I look forward to see you.) We're looking forward to going on holiday. (NOT ... to go on holiday.) 17. Information is an uncountable noun. Can you give me some information? (NOT Can you give me an information?) I got a lot of information from the Internet. (NOT I got a lot of informations from the Internet.) 18. Use ing forms after prepositions. I drove there without stopping. (NOT I drove there without to stop.) Wash your hands before eating. (NOT Wash your hands before to eat.) 19. Use this, not that, for things that are close. Come here and look at this paper. (NOT Come here and look at that paper.) How long have you been in this country? (NOT How long have you been in that country?) 20. Use a plural noun after one and a half. We waited one and a half hours. (NOT We waited one and a half hour.) A mile is about one and a half kilometres. (NOT A mile is about one and a half kilometre.) 21
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