The Use of the Telephone in Relation to Customer Service (0)

Lõik failist

Sarnased õppematerjalid

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Inglise keele jaotusmaterjal

· Not so bad, thanks. / Can't complain, thanks. · So ­ so, thanks. / So and so, thanks. · Not so good, actually 1 The English alphabet Spelling Work with your partner and spell out first your name and then some names of places. Write down each letter as you hear it, and then say the word. The English alphabet on the phone: You might find the following alphabet (used by international airlines) useful when trying to spell a word on the telephone. A Alpha O Oscar Ä Alpha-Echo Ö Oscar-Echo B Bravo P Papa C Charlie Q Quebec D Delta R Romeo E Echo S Sierra

Inglise keel

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Etiquette in America

1. TELEPHONE ETIQUETTE · When answering the phone at your desk say..."Hello, this is Mr. or Ms. Smith". Do not say phrases such as... "Smith here!" or simply "Hello". · Many people think it is rude when you use call waiting to talk to someone else in the middle of the conversation you are having with them. · When using a cell phone, try to find a quiet spot to answer a call. It is considered particularly rude to leave a cell phone turned on in public places like: classrooms, libraries, movie theaters, churches, etc. 2. CLOTHES AND DRESS · Also, pay attention to how much of your body you are exposing (have uncovered) and whether it is appropriate for the situation. (Ex. shorts, sandals, a very short or very tight skirt, or low cut or too tight shirt, are really not appropriate for meetings, interviews, etc.) Wearing this type of clothing can also communicate the same negative things.

Inglise keel

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Letters

I've collected loads of shells already and yesterday I have ridden on an elephant. The local people also are very friendly and almost every night we had the opportunity to watch traditional dancing. You'd love africa. The most excited part of the holiday was hot-air baloon safari last week. It was amazing ! we floated quietly above all these teams of wild animals. The scenery absolutely was breathtaking. I've never seen nothing like it before. As soon as I will get back, I'll phone you and tell you all about it. Till then, take care. Love, Fiona TASK 8 Put the verbs in brackets into the Past Simple or the Present Perfect . 1.We ................... (arrive) two days ago but we ................... (not/see) any of the sights yet; so far we ............................ (spend) our time just relaxing. 2. I ................... (be) so busy lately that I ................... (not/have) time to do anything. I ..................

Inglise keel

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DIALOGUES inglisekeelsed dialoogid erinevatel teemadel

!! 2.Making a trunk call H: - I what to make a trunk call, so I'm calling to switchboard. Hello! I'd like to book a trunk call. Could you put me through to Moscow? J: - Of course. Give me the number of subscriber. Ah, well... The line isn't engaged, but nobody picks up the receiver. H: - Oh, I've forgotten to ask ­ do you have a system of paying by the minute? J: - Yes, you are right. And don't forget that every subscriber should pay the telephone bill in time. H: - Oh! If you don't put me through to Moscow in 15 minutes, I'll have to cancel my order! J: - Hey! Are you there? The Moscow is on line! H: - Thank you! 3. You are displeased with your room. H: - I'd like to speak to the receptionist on my floor. J: - It's me. Is something wrong? H: - Yes, it is! First, I've booked a double room, and you've accommodated me in a single one. And there are cockroaches in my room!!! J: - I'm very sorry indeed! We'll immediately clean your room

Inglise keel

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Customs and behaviour patterns in Finland

is his bond" and will be treated as seriously as a written contract, so verbal commitments are considered agreements. Finns are direct communicators. Expect your colleagues to tell you what they think rather than what you want to hear. Professional differences are not viewed as personal attacks. Business Meeting Etiquette Appointments are necessary and should be made in advance by telephone, e- mail, or fax. It is extremely difficult to meet with people without a formal appointment. Do not schedule meetings between June and August as many Finns take vacation during the summer. You should arrive at meetings on time or slightly early. Telephone immediately if you will be detained more than 5 minutes. Being punctual is a sign of respect and efficiency. Expect a bare minimum of small talk, if any, before getting into the business

Intercultural communication

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CHANGE YOUR THINKING CHANGE YOUR LIFE

herein may not be suitable for your situation. The publisher is not engaged in rendering professional sevices, and you should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at www.wiley.com. Library of Congress Cataloging-in-Publication Data: Tracy, Brian.

Inglise keel

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Aforismid,tsitaadid

· And when you begin to miss me, dont forget it was you who let me go. · There is an end to things no matter how much we want to hold into them. · Otsisin keset seda pimedust, sind ja loodetud vabadust,kui mu käed su poole, tegid alguse loole, printsessist ja printsist, ühest kaunist kandist, kus oleme meie kaks, kus lõbutseme, kuni otsas jaks. Sa ei pea muinasmaad looma, sa ei pea tähti taevast tooma. Ole vaid minu kõrval, kui tõuseb päike. Ole vaid mu kõrval kui mind piinab meeleheide. Ole mu kõrval, kui kumab kuu, kui su nime hüüab mu suu, ära tõota mulle, et armastad mind, kui ei ole valmis ohverdama end. Luba, et printsess jääb printsiga, kuni nad veel siin ilmas elavad. Unustame hetkeks kõik muu me, tunnetame üksteise kiireid südamelööke, kas tunned, kuidas süda jätab lööke vahele, see kõik on midagi uut, meile kahele. · Women are stronger than men, because they can walk in a 12 cm stilettos without showing t

Inglise keel

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Steve Krug-Dont Make Me Think 2014

Don’t Make Me Think, Revisited A Common Sense Approach to Web Usability Steve Krug  Don’t Make Me Think, Revisited A Common Sense Approach to Web Usability Copyright © 2014 Steve Krug New Riderswww.newriders.com To report errors, please send a note [email protected] New Riders is an imprint of Peachpit, a division of Pearson Education. Editor: Elisabeth Bayle Project Editor: Nancy Davis Production Editor: Lisa Brazieal Copy Editor: Barbara Flanagan Interior Design and Composition: Romney Lange Illustrations by Mark Matcho and Mimi Heft Farnham fonts provided by The Font Bureau, Inc. (www.fontbureau.com) Notice of Rights All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. For information on getting permission for reprints and excerpts, [email protected]. Notice of Liability Th

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