"-taaskonstrueerimis" - 1 õppematerjal

Business process reengineering

Does our mission need to be redefined? Are our strategic goals aligned with our mission? Who are our customers? ,,Often, no one is responsible for the overall performance of the entire process." ,,Reengineering maintains that optimizing the performance of subprocesses can result in some benefits, but cannot yield dramatic improvements if the process itself is fundamentally inefficient and outmoded." ,,For that reason, reengineering focuses on redesigning the process as a whole in order to achieve the greatest possible benefits to the organization and their customers." ,,BPR derives its existence from different disciplines, and four major areas can be identified as being subjected to change in BPR - organization, technology, strategy, and people - where a process view is used as common framework for considering these dimensions. The approach can be graphically depicted by a modification of "Leavitt's diamond".[8]" Early BPR literatu...