Etiquette in America (0)

Sarnased õppematerjalid

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Customs and behaviour patterns in Finland

Standing with arms folded is sometimes viewed as a sign of arrogance. Always cover the mouth when yawning! Finnish Behaviour Finns believe there is a proper way to act in any circumstance and always expect courteous behaviour. Talk in moderate tones and do not do anything to call attention to yourself. Serial conversation is the rule - i.e. listen to the speaker, wait for them to finish and then reply. Interrupting is rude. Finnish Meeting Etiquette Greetings are formal, with a firm handshake, direct eye contact, and a smile. It is common practice to repeat your first and surname while shaking hands. When greeting a married couple, the wife should be greeted first. Finnish Gift Giving Etiquette If you are invited to a Finn's home, bring flowers, good

Intercultural communication

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Manners in Estonia

Men should initiate greetings with women and the younger person always greets the older person. When meeting someone make sure you are stood up, offer direct eye contact and give a nice firm handshake. The most common greeting is "tere" ("hello"). Titles are very important. "Härra" is for Mr, "Prova" is Mrs and "Preili" is Miss. All should be followed with the surname. Only use first names once you have been invited to do so. Gift Giving Etiquette Gifts are usually exchanged for birthdays and at Christmas. Gifts need not be expensive as it is more about the thought than monetary worth. If you are invited to an Estonian's house, a decent gift is a bring a box of chocolates or flowers. Flowers should be given in odd numbers. Gifts are usually opened when received. Dining Etiquette Arrive on time. Punctuality is expected. Call if running late. Check to see if shoes are being worn in the house.

Inglise keel

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Etiquette in England

Etiquette in england *meeting and greeting · The British are reserved, which may cause them to appear cool and indifferent or overly formal. In fact, they are very friendly and helpful to foreigners. · Shake hands with everyone present men, women, and children at business and social meetings. Shake hands again when leaving. · Use last names and appropriate titles until specifically invited by your British hosts or colleagues to use their first names. *body language · The English tend to keep about an 23 feet between them while speaking. · Touching is usually kept to a minimum. · Family members are more relaxed and familiar with each other, so touching of the arms, elbows, or hands is acceptable. However in a business environment, touching is very minimal and personal space is respected much more than in a family setting. · Direct eye contact is generally maintained during

Inglise keel

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Letters

Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter?  · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your co

Inglise keel

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Inglise keele jaotusmaterjal

MODULE 1 Greeting. Introducing oneself and the others. The alphabet. Spelling. The tenses. How to introduce yourself and others Formal introductions How to respond and reply to an May I introduce myself? I am John introduction Smith. How do you do. Allow me to introduce John Smith to Pleased to meet you. you. Standard introduction Nice to meet you. I'd like you to meet John Smith. Hello. I want you to meet John Smith. I'm so pleased to meet you. This is Jane Smith. I'm Jane Smith. My name's John Smith. Informal introduction Hi. John. Jane. Hello. Titles: Mr Mrs Miss Ms Ms is a modern form of address for women. It replaces the traditional forms of Mrs and Miss. Greetings Good morning/afternoon/evening! 'How are you?' Very often people expect you to s

Inglise keel

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The Use of the Telephone in Relation to Customer Service

telemarketing call still apply. Before you make your call, develop an action plan. Greet the customer in a friendly way Introduce yourself and your company State the purpose of the call Deliver your message in friendly, clear and business like way, leaving room for questions State customer benefits/options/alternatives, if appropriate Ask for agreement **Here are some tried and tested tips on telephone etiquette: Making a Call: Be an attentive listener; don't do other jobs at the same time Don't interrupt while the other person is speaking. Use common courtesy Use the person's name. It's music to their ears If they have to be put on hold, ask if you can call them back rather than keep them waiting indefinitely on the line Seriously bad news should be delivered facetoface if possible and not over the telephone Receiving a call: Answer your phone promptly to save them having to ring again

Inglise keel

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Aforismid,tsitaadid

· And when you begin to miss me, dont forget it was you who let me go. · There is an end to things no matter how much we want to hold into them. · Otsisin keset seda pimedust, sind ja loodetud vabadust,kui mu käed su poole, tegid alguse loole, printsessist ja printsist, ühest kaunist kandist, kus oleme meie kaks, kus lõbutseme, kuni otsas jaks. Sa ei pea muinasmaad looma, sa ei pea tähti taevast tooma. Ole vaid minu kõrval, kui tõuseb päike. Ole vaid mu kõrval kui mind piinab meeleheide. Ole mu kõrval, kui kumab kuu, kui su nime hüüab mu suu, ära tõota mulle, et armastad mind, kui ei ole valmis ohverdama end. Luba, et printsess jääb printsiga, kuni nad veel siin ilmas elavad. Unustame hetkeks kõik muu me, tunnetame üksteise kiireid südamelööke, kas tunned, kuidas süda jätab lööke vahele, see kõik on midagi uut, meile kahele. · Women are stronger than men, because they can walk in a 12 cm stilettos without showing t

Inglise keel

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English Grammar Book 1

CA 92618 by arrangement with Learners Publishing Pte Ltd, Singapore Copyright ©2007 by Saddleback Educational Publishing. All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without the written permission of the publisher. ISBN 1-59905-201-6 Printed in the United States of America 13 12 11 10 09 08 07 9 8 7 6 5 4 3 2 1  Introduction Grammar is a very old field of study. Did you know that the sentence was first divided into subject and verb by Plato, the famed philosopher from ancient Greece? That was about 2,400 years ago! Ever since then, students all over the world have found it worthwhile to study the structure of words and sentences. Why? Because skill in speaking and writing is the hallmark of all educated people.

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